Summary
Overview
Work History
Education
Skills
Additional Information
Websites
Certification
Languages
Affiliations
Leadership Roles
References
Timeline
Generic

DABWISO JORAM MUSOPELO

LUSAKA

Summary

Highly-motivated individual with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Inspector

Zambia Revenue Authority
Lusaka
06.2020 - Current

Reporting directly to the Inspector - Data Quality Office (DQO) , the job holder will be responsible for managing taxpayer accounts through timely processing of Legacy tax returns, assessments, Waivers and payments including managing taxpayers Tax Account Reconciliations of all tax types.


MAIN DUTIES AND RESPONSIBILITIES
• Processing all Legacy tax returns, assessments, waivers and payments for all Taxpayers;
• Processing all Legacy tax refunds and offsets for all Taxpayers;
• Resolving all data errors on the reconciliation Environment as approved by management;
• Conducting tax reconciliations of allocated taxpayer accounts;
• Implementing strategies which ensure that taxpayers’ Legacy accounts are accurate and up to date;
• Preparing weekly and monthly Productivity standards performance and other management reports;
• Implementing risk management in all work processes; and
• Implementing the PMDS in accordance with HR guidelines.

Acting Inspector

Zambia Revenue Authority
Lusaka
07.2023 - 08.2023

Reporting directly to the Senior Inspector - Data Quality Office (DQO), the job holder will be responsible for managing a team of Assistant inspectors/Revenue officers responsible for Tax Accounting & Reconciliation of all tax types.


MAIN DUTIES AND RESPONSIBILITIES
• Reviewing and Processing all Legacy tax returns, assessments, waivers and payments for all Taxpayers;
• Reviewing and Processing all Legacy tax refunds and offsets for all Taxpayers;
• Resolving all data errors on the reconciliation Environment as approved by management
• Reviewing tax reconciliations of allocated taxpayer accounts;
• Implementing strategies which ensure that taxpayers’ Legacy accounts are accurate and up to date;
• Preparing Productivity standards performance and other management reports;
• Implementing risk management in all work processes;and
• Implementing the PMDS in accordance with HR guidelines.

Acting Inspector

Zambia Revenue Authority
Lusaka
04.2022 - 05.2022

Reporting directly to the Senior Inspector - Data Quality Office (DQO), the job holder will be responsible for managing a team of Assistant inspectors/Revenue officers responsible for Tax Accounting & Reconciliation of all tax types.

MAIN DUTIES AND RESPONSIBILITIES
• Reviewing and Processing all Legacy tax returns, assessments, waivers and payments for all Taxpayers;
• Reviewing and Processing all Legacy tax refunds and offsets for all Taxpayers;
• Resolving all data errors on the reconciliation Environment as approved by management
• Reviewing tax reconciliations of allocated taxpayer accounts;
• Implementing strategies which ensure that taxpayers’ Legacy accounts are accurate and up to date;
• Preparing Productivity standards performance and other management reports;
• Implementing risk management in all work processes;and
• Implementing the PMDS in accordance with HR guidelines.

Revenue Officer

Zambia Revenue Authority
Lusaka
12.2019 - 06.2020

Reporting directly to the Inspector- Data Quality Office (DQO), the job holder will be responsible for enhancing taxpayer compliance by analyzing and reconciling tax accounts and have them agreed with taxpayers by signing an agreement letter.


MAIN DUTIES AND RESPONSIBILITIES

• Identifying missing returns and payments and post to taxpayers’ accounts via a Journal Voucher (JV);
• Reallocating payments to correct periods;
• Liaising with treasury over omitted payments on taxpayers’ accounts;
• Posting legacy payments onto Tax Online;
• Uploading TARPS Statements onto Tax Online after reconciliation; and
• Preparing weekly reports on accounts reconciled and submitting them to the supervisor.

Retail Service Executive

Vodafone Zambia
Lusaka
02.2017 - 10.2019
  • Managing the customer relationship with the telecommunications company through working as front-line staff in the retail department.
  • Selling company products and ensuring customer satisfaction is at its highest level.
  • Working with computer software namely “iVend” and “Zsmart” in delivering great service.
  • Handling financial reports and reporting directly to the Director of Retail of Vodafone Zambia.
  • Handling confidential financial details of all clients.
  • Meeting my monthly targets and KPI (Key Performance Indicator)

Reservation Agent /Sales Agent

A1 Travel (Call-Aid Management)
Lusaka
01.2016 - 01.2017
  • Selling holiday packages to United Kingdom based clients over the phone.
  • Packages include Flights, Accommodation and other components.
  • Working with a computer software ‘ T o p d o g ’ to book holiday Handling confidential financial details of all clients.

Education

Bachelor of Arts - Business Administration And Management

The Zambia Catholic University (ZCU)
Copperbelt, Kalulushi.
01.2012

High School Diploma -

Kansenshi High School
Copperbelt, Ndola
11.2010

Skills

  • Excel
  • Time Management
  • Documentation and Recordkeeping
  • Mathematical Calculation
  • Decision Making
  • Performance Monitoring
  • Interpersonal Skills
  • Customer Service
  • Negotiation Skills
  • Presentation Skills
  • Analytical Skills
  • Progress Monitoring
  • Report Writing

Additional Information

  • Sex : Male
  • NRC : 412163/61/1

Certification

  • Customer Service Course through the ATINGI eLearning Platform (ZRA). Credential ID 2442415964DM
  • Leadership for Civil Society Organisations course on the ATINGI eLearning platform (ZRA). Credential ID 6784329273DM
  • First - Aid. Through Hillburn Transport Training Consultants. Credential ID MSD/HIL0002022/193

Languages

English
First Language
English
Advanced
C1

Affiliations

  • Learning something new
  • Playing and watching football
  • Networking
  • Reading a good book
  • Staying up to date with the happenings of the business world.

Leadership Roles

  • Vice- Chairperson Catholic Student Community (2014 - 2015) Was elected as Vice Chairperson of CASC in 2014 and was also elected as a coordinator on two occasions.
  • Financial Administrator - The Tripod Group (2015 - 2016) An Entrepreneurship Group originally started by myself and four of my colleagues at The Zambia Catholic University. Working as the Financial Administrator of the group, handling all finances of the group)

References

  • Mrs Carol Musonda Chikumbi Senior Inspector Zambia Revenue Authority ZRA, DOMESTIC TAXES DIVISION, Revenue House, Kalambo RdContact: chikumbc@zra.org.zm - +260977401910.
  • Mr Mukuka Samuel Mulenga Assistant Director - Data Quality Office Zambia Revenue Authority - Contact MulengaMS@zra.org.zm +260 977387544
  • Ms. Evette MakalikiInspector, National Pension Scheme Authority NAPSAContact: evettemakaliki@gmail.com - :260966157163
  • Mr. Sunganani Kaira MBADean Of Facualty, Business Management and Finance The Zambia Catholic University ZCU" Contact: brightsun.kaira@gmail.com - 0966901164 & 0955823471

Timeline

Acting Inspector

Zambia Revenue Authority
07.2023 - 08.2023

Acting Inspector

Zambia Revenue Authority
04.2022 - 05.2022

Assistant Inspector

Zambia Revenue Authority
06.2020 - Current

Revenue Officer

Zambia Revenue Authority
12.2019 - 06.2020

Retail Service Executive

Vodafone Zambia
02.2017 - 10.2019

Reservation Agent /Sales Agent

A1 Travel (Call-Aid Management)
01.2016 - 01.2017

Bachelor of Arts - Business Administration And Management

The Zambia Catholic University (ZCU)

High School Diploma -

Kansenshi High School
DABWISO JORAM MUSOPELO