Emmanuel Ndeleki
Lusaka
Summary
Dynamic professional with a proven track record in customer service management and sales at Barclays Bank Zambia Plc (ABSA), where I was awarded best salesperson in the southern region. Expert in information systems, project management, and adept at fostering client relationships. Skilled in Microsoft Office Suite, I excel in high-pressure environments, driving growth and positive outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Barclays Bank Zambia Plc (ABSA)
Lusaka and Livingstone
05.2008 - 11.2018
- Customer Service-Complaints Management, Complaint Resolution, Client Satisfaction.
- Communicating bank products, customer satisfaction, as well as building business relationships for both personal and corporate customers.
- Undertaking online and onsite presentations for client relationships, product awareness, and campaigns.
- Client Retention Management.
- Personal Account Opening and Loan Processing.
- Card Issuance (New Credit Cards, New VISA, Card Replacement, and ATM Captured Cards)
- ATM cards, ATM cash, and branch cash custodianship.
- Authorize teller transactions.
- Branch Daily Cash Reconciliations.
- Branch supervisory role.
- Sales Portfolio Management.
- Submission of End of Day (EOD) reports on sales, cash, accounts, etc.
Information Officer
Ministry of Commerce, Trade and Industry (MCTI)
Lusaka
01.2006 - 12.2008
- Company Overview: www.mcti.gov.zm.
- General Documentation Center Management.
- Hardware/Software Installation (IT Support)
- Also involved in the management of the development of the ministerial website.
- Activity-Based Budgeting (ABB): materials acquisition, cost estimation, and prioritization.
- Documents value analysis and abstracting, data entry, and maintenance of databases (for the Ministry and former Zambia Privatisation Agency).
- Coordinating with journal suppliers, material acquisition, and acknowledging document receipt on behalf of the Ministerial Documentation Centre.
- Drew up Terms of Reference for the design and setup of the ministerial website.
- Set up the documentation center and database for the Ministry.
- Involved in the development of the ministerial newsletter.
- Involved in the setup of a library for the Zambia National Farmers Union (ZNFU) with the MCTI librarian by designing a CDS/ISIS database at the Showgrounds main offices in Lusaka.
- Countrywide Awareness Campaigns, Citizens' Economic Empowerment (CEE)
- Government/Donor working relations - European Development Fund (EDF)-supported activities.
- Involved in the development of a strategy for the initial setup, design, and development of the ministerial website: www.mcti.gov.zm.
Education
Bachelor’s Degree - Information Science with Public Administration
University of Zambia
01.2005
School Certificate - General Certificate for Secondary School Education (GCE O Level Grade 12 Certificate)
Kalomo High School
01.1999
Skills
- Customer-centric customer service management with strong sales experience Strong interpersonal skills
- Communication and presentation skills
- Qualified Human Resource Development and Management Professional
- Information Systems and Records Management
- Project management, monitoring, and evaluation skills
- Ability to manage high pressure with calmness and focus on growth, change, and positive results
- Health and Safety Skills
- Microsoft Office Suite (Excel, Word, PowerPoint, etc)
Affiliations
- Library and Information Association of Zambia (LIAZ), Licensed Member, 2018 to Present
- Information and Communications Technology Association of Zambia (ICTAZ), Licensed Member, 2021 to Present
Certification
- Safety and Fire Marshal Training, Lusaka City Council Fire Authority - May,2008
- CISCO Certificate, University of Zambia-Barbara Munyati CISCO Networking Academy-Dec, 2010
References
- Mr. Chiti Mulenga, Senior Budget Analyst, Ministry of Finance and National Planning, Lusaka, Zambia, Phone: +260 211 251 843, Cell: +260 977 308077, Email: rhomboidc@yahoo.com.
- Mr. Mike Phiri, Manager, Operations, ABSA Bank Zambia, Livingstone Branch, Livingstone,
Zambia. Mobile: +260 977 726536, Email: mike.phiri@absa.africa - Mr. Chrispin Hamooya, Lecturer and Researcher, Department of Information Studies-University of Zambia, Great East Road Campus, P.O. Box 32379, Lusaka, Zambia, Phone: +260 211 251381, Email: chris.hamooya@unza.zm.
Languages
- English
- Tonga
- Lozi
- Nyanja
- Bemba
Accomplishments
- Awarded best sales person whole southern region-Barclays Bank-(ABSA Bank) in 2012
- Appointed Data Quality Steward for Chelstone Branch-Barclays Bank (ABSA Bank) in 2011
- Drew up Terms of Reference for the design and setup of the initial setup and design of the Ministry of Commerce website in 2007.
Languages
Lozi
First Language
References
References available upon request.
Timeline
Customer Service Advisor
Barclays Bank Zambia Plc (ABSA)
05.2008 - 11.2018
Information Officer
Ministry of Commerce, Trade and Industry (MCTI)
01.2006 - 12.2008
- Safety and Fire Marshal Training, Lusaka City Council Fire Authority - May,2008
- CISCO Certificate, University of Zambia-Barbara Munyati CISCO Networking Academy-Dec, 2010
Bachelor’s Degree - Information Science with Public Administration
University of Zambia
School Certificate - General Certificate for Secondary School Education (GCE O Level Grade 12 Certificate)
Kalomo High School
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