Faith Mazhamo

Recruitment and talent acquision

Managed end to end recruitment and onboarding ensuring that new hires integrate smoothly into the organisation

Key Achievements

Successfully supported a full cycle recruitment including drafting job descriptions, screening resumes and coordinating interviews for technical and non-technical positions resulting in a successful hire of over 20 professionals for the Zambia refugee host community project (World Bank project)

Employee Relations

• Acted as a liaison officer between employees and management addressing concerns and fostering a collaborative work environment
• Managed end-to-end documentation for disciplinary actions, ensuring all records were accurate, confidential, and legally defensible
• Interpreted and advised on employment law dealing with grievances and implementing disciplinary procedures

Leave Management

• Administered and monitored the annual leave plan and ensured adherence in line with human resource policy
• Ensured that all leave applications are duly completed and processed accordingly

Performance and Talent Management

• Implemented performance management tools to evaluate employee contributions and drive continuous improvement.
• Ensured the timely development of individual work plans and implementation of the Annual Performance Appraisal System (APAS) and Supported performance management activities including tracking progress on probation reviews in order to monitor, evaluate and enhance performance;
• Provided performance management advise to staff and management and assisting staff in understanding and using the performance appraisal system

Human Resource Compliance and Policy Implementation

• Collaborated with managers to consistently implement HR policies and procedures across departments, addressing employee concerns and providing policy guidance.
• Monitored changes in the organization's policies and procedures to ensure compliance with relevant regulations.
• Managed daily human resource operations across multiple locations, ensuring compliance with policies and procedures.

Human Resource Administration

• Supported in maintaining 100% accurate and up-to-date employee records, ensuring compliance with relevant regulations and confidentiality requirements of the institution.
• Compiled relevant correspondence including but not limited to transfers, promotions, retirement, change in working conditions, maternity leave agreements, annual leave conveyances, confirmations .
• Provided comprehensive HR administrative support by answering queries, taking meeting notes and ensuring smooth communication across departments

Benefits Administration

• Facilitated the implementation of compensation & benefits strategy as provided for in employment agreements as and when due by promptly checking and arranging approval of applications in alignment with approved policy and procedure and binding agreements and close coordination with finance.
• Managed benefits documentation completing termination paperwork and contributing to the execution of exit interviews

HR Information Management systems

• Managed the HR Systems application database by ensuring efficient access to and retrieval of applicants’ information and acknowledging in accordance with recruitment and policy procedure
• Managed the employees' benefits database and provided information for payment at scheduled periods

• Formulated and reviewed strategies to meet ministry objectives efficiently.
• Collaborated with management to assess programs and implement interventions.
• Contributed to the development of the 2018-2021 home affairs strategic plan.
• Supported planning department in preparing and consolidating ministerial budget for effective allocation.

• Ensured accurate documentation for case management, enhancing staff knowledge and compliance.
• Responded to inquiries regarding records and ensured compliance with privacy regulation
• Ensured that all documents were properly labeled according to established standards before being stored in appropriate locations.