Festurce Kangalu
Lusaka
Summary
Forward-thinking business banking professional well-versed in the needs of Retail, Commercial and Corporate institutions. Festurce has vast knowledge about banking practices, regulatory standards and available products and services. He possesses good relationship-building, communication and program management abilities.
Festurce is goal-oriented Retail,Business Banking, Commercial and Corporate Manager offering 18 years of experience in the banking sector. He is a practiced negotiator and networker with positive mentality and strong critical thinking skills.
Festurce is an expert in Trade and Corporate financing with training in sales, business development credit and risk management.
Achievements include improving sales, profit and service metrics through hands-on and proactive leadership of team members and strategic plans. He is also a motivational and hardworking manager with expertise in service processes and marketing campaigns.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager - Corporate Banking
United Bank For Africa (UBA) Zambia
02.2023 - Current
- Met with Corporate customers to assess needs and propose customized solutions.
- Delivered exceptional experience and maintained productive relationships with corporate businesses.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Structured and finalized secured corporate products including trade finance.
- Collaborated with C-level executives and stakeholders to develop long-term banking relationships and partnerships.
Country Acquiring Manager
ABSA Bank Zambia Plc.
02.2019 - 06.2020
- In charge of country merchants acquiring for POS and e-Commerce, relationship management and portfolio growth in order to grow and maintain Cards and payments income line as well as card acquiring market share
- Strategic development - Set the strategic agenda to support & achieve commercial viability for card acquiring business
- Managed all aspects of risks associated with the Acquiring business with in-country teams and supporting functions; KYC, AML, Credit, Risk/Fraud, Regulatory and Group Card Scheme Compliance
Branch Manager - Large
Absa Bank Zambia Plc.
03.2015 - 01.2019
- Driving and delivering exceptional Retail and Business Banking performance, through the provision of efficient business and customer relationship management, powerful leadership, team development, and achievement of Operational Rigor/Compliance excellence in the branch with more than 25 (Twenty-Five) staff members and multiple customer segments.
Head of Barclays at Work
Barclays Bank Zambia Plc.
10.2011 - 03.2015
- Responsible for country consumer products proposition design and sales
- Oversaw all aspects of products life cycle management including market demands, technology trends, and the competitive field as well as drive innovation by working with external partners/alliances to develop products, manage ongoing relationships, and prepared (MoU’s)/agreements.
Assets Product Manager
Barclays Bank Zambia Plc.
- 09.2011
- Managed the local Barclays Asset Product range which included Mortgages, Scheme Loans, and Barclay Loans and Consumer value propositions for Retail customers, ensuring the business remains competitive while achieving stated income targets
- Oversaw strategic program roadmaps, development, launches, and marketing to gain maximum benefit from each product, as well as survey and analyze competitive industry landscapes to identify relative trends, threats, and opportunities to apply strategy development and execution.
Branch Manager
Barclays Bank Zambia Plc.
10.2007 - 12.2010
- Drove and delivered exceptional retail business performance through provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in the branch
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
Branches Controlling Officer
Finance Bank Zambia Ltd
12.2006 - 12.2007
- Responsible for controlling, guiding, monitoring and coordinating the sales, marketing, administration and operational functions of the eight (8) branches under my control to ensure profitability as well as total compliance to bank policies and procedures.
Graduate Management Trainee
Finance Bank Zambia Ltd
10.2004 - 12.2006
- Set, enforced and optimized internal policies in all branches to maintain efficiency and responsiveness to bank’s policy and procedures.
Education
MBA - Banking And Finance
University of Lusaka
Lusaka04.2022
Bachelor of Arts - Economics
University of Zambia
Lusaka06.2004
Skills
- Managerial, Planning and Organizational Skills
- Persuasion and Negotiation
- Networking and Interpersonal Skills
- Presentation and Report Writings Skills
- Analytical and Conceptual Skills
- Credit and Risk Management Skills
- People Development and Management skills
- Innovative, Problem Solving and Team Player
- Critical Thinking
- Research
- Customer Service
- Self-Directed
- Relationship Development and Management Skills
- Business Development Skills
Accomplishments
- Achieved a 5.2% net growth in Customer Base which eventually resulted in increased merchant transactions on POS, and e-Commerce (Ministry of Home Affairs, Immigration, RTSA, ZAMTEL, and NAPSA on-boarding) resulting in over K2m annual net income growth.
- One of the Change Leaders during the name change from Barclays to ABSA with seamless and issue-free bank database lift and drop from Group/Centre to in-country, Zambia.
- Successfully spearheaded and landed MoMo on POS in partnership with MTN Zambia – A capability that allows MTN Wallet Account holders to transact on ABSA POS machines from the wallet accounts sitting on their mobile phones.
Affiliations
Economics Association of Zambia.
Certification
Certified Retail Banker I & II
Reading, Family Holidays and Networking.
Likes to read about my professional field, personal development and current economic affairs. Driven to have a work-life balance and enrich my networth through meaningful networking.
Languages
Bemba, Tonga
Native language
English
Proficient
C2
Timeline
Manager - Corporate Banking
United Bank For Africa (UBA) Zambia
02.2023 - Current
Country Acquiring Manager
ABSA Bank Zambia Plc.
02.2019 - 06.2020
Branch Manager - Large
Absa Bank Zambia Plc.
03.2015 - 01.2019
Head of Barclays at Work
Barclays Bank Zambia Plc.
10.2011 - 03.2015
Branch Manager
Barclays Bank Zambia Plc.
10.2007 - 12.2010
Branches Controlling Officer
Finance Bank Zambia Ltd
12.2006 - 12.2007
Graduate Management Trainee
Finance Bank Zambia Ltd
10.2004 - 12.2006
Assets Product Manager
Barclays Bank Zambia Plc.
- 09.2011
MBA - Banking And Finance
University of Lusaka
Bachelor of Arts - Economics
University of Zambia
Certified Retail Banker I & II
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