Iness Kamudole

• To advise the Region with the highest professional quality of Human Resources advice, in all matters relating to employment, so that the interest of the Region and the employees are protected at all times.
• Advise management and staff on employment statutes, rules, regulations and policies.
• Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations and company policies
• Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
• Monthly HR Cost reporting
• Organize and work independently on multiple assigned tasks/projects and complete assignments within specified deadline.
• Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
• Ensure compliance to relevant and applicable laws in the conduct of business to Management.
• Recommend, develop, interpret and clarify personnel procedures and policies.
• Conduct legal research regarding employment issues, benefits, workers compensation and personnel procedures.
• Arranged and facilitated job interviews and conducted exit surveys to verify compliance with HR best practices.
• Assist and advise Management and employees in the implementation of the disciplinary code.
• Work permit administration for expatriates
• Ensure timeous renewal of professional registration for all affiliated employees

• Assisted in office mobilization and purchasing of all company equipments and stationery for it to start operating.
• Employee Onboarding and Offboarding
• Performance management and training and development
• Managed the company's day to day activities and resources.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Growing market for our products in all the provinces through strategic sales initiatives
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Provided solution for overdue payments with clients who were defaulting on payments terms for credit sales.
• Continuously did marketing research to know what is the ground with our competitors and how best we can penetrate and increase our sales.

• Recruitment of agents across all the 10 provinces of Zambia
• Optimized resource allocation by assessing requirements and assigning appropriate personnel.
• Successfully managed tight deadlines by skillfully balancing limited timeframes against available human capital.
• Traveled to different provinces to orient and train newly engaged agents
• Remotely coordinated and supervised all the agents across the country to ensure they met their daily target.
• Assisted in promotional strategies to enhance brand visibility and grow the company customer base

• Took note of customer feedback from all agents and recommended workable solutions
• Represented the company on a live TV Show

• Compiled product, market and customer data to forecast accurate sales and profit projections.
• Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
• Creating marketing and negotiating supply of our products.
• Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.

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• Monitored social media and online sources for industry trends.
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Viewership, protecting company reputation and loyal client base.
• Developed team communications and information for marketing meetings.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.