Jack Sichela Kapanda
Kalundu,Zambia
Summary
To enhance professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trust me with responsibilities and challenges. Lastly am a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with high degree of accuracy. Highly motivated Sales Coordinator with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
17
17
years of professional experience
Work History
SME Sales
Airtel Network Zambia -Business Department
Lusaka , Zambia
04.2024 - Current
- Developed and implemented strategies to increase sales for the SME.
- Created marketing campaigns and content to promote products and services of the SME.
- Coordinated with other departments to ensure efficient operations within the SME.
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Prepared monthly reports on financial performance, sales forecasts, and inventory levels of the SME.
- Provided training sessions for new employees at the SME.
- Organized events for customers to promote products and services of the SME.
- Maintained up-to-date records of all transactions related to the activities of the SME.
- Monitored trends in industry to stay ahead of competition for the SME.
- Resolved conflicts between stakeholders involved with activities at the SMe.
- Ensured compliance with regulatory requirements applicable to activities at the SMEs.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Determined consumer needs to provide products and services appealing to larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Organized client meetings to provide project updates.
- Developed and implemented sales strategies that resulted in increased revenue.
- Built strong relationships with clients by providing exceptional customer service.
- Managed accounts to ensure customer satisfaction and account retention.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
- Generated reports on monthly performance metrics such as number of prospects contacted, closed deals.
- Participated in trade shows, events to promote products, services offered by the organization.
- Developed a network of contacts within the industry which allowed for more effective prospecting efforts.
- Coordinated with other departments regarding order status updates and delivery schedules.
- Delivered exceptional account service to strengthen customer loyalty.
- Formulated trusted relationships with key accounts.
- Recommended products to customers based on needs and interests, resulting in increased sales revenue.
- Worked closely with company executives to identify new business partnerships, securing opportunities.
- Consistently secured new accounts, resulting in increase in year over year revenue.
- Upsold add-on services to existing customers, generating incremental revenue gains.
Research Business Coordinator-Part Time
Rural and Urban Development Intiative
Lusaka , Zambia
11.2018 - Current
- Responsible to work with the community and research
- Data collection, report writing
- Monitoring and Evaluation
- Link with other NGO representative
- Collected, evaluated, and modeled collected data
- Worked with principal Investigator and sponsors to facilitate daily trial activities and comply with research protocols
- Participated in initiation visits and Investigator meetings, implementing trials in accordance with study timelines and budgets
- Prepared documents, reports and presentations detailing results and conclusions
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Learned and adapted quickly to new technology and software applications
- Conducted field research, collecting samples and documenting data
- Collected data and followed research protocols, operations manuals, and case report form requirements
- Oversaw research projects focused on with teams of up to [100] members and budgets of $12000 or more per week
- Prepared and distributed agendas, documents, and other materials for meetings.
- Organized events such as seminars, conferences, workshops and team building activities.
- Provided administrative support to senior management staff in the areas of scheduling meetings and appointments, managing calendars and coordinating projects.
- Assisted with the development of presentations using PowerPoint software applications.
- Responded promptly to customer inquiries regarding products or services offered by the organization.
- Processed invoices for payment according to established procedures and regulations.
Sales Specialist
Spenn Zambia
Lusaka , Zambia
06.2023 - 03.2024
- Developed and implemented sales strategies to increase customer base.
- Created customized presentations for potential customers.
- Conducted market research to identify target markets and develop pricing strategies.
- Provided technical support to customers regarding product features and usage.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Analyzed customer feedback to improve product offerings and services.
- Negotiated contracts with vendors for better pricing on equipment and supplies.
- Identified opportunities for cross-selling products or services within existing accounts.
- Monitored trends in the industry to stay informed about competitive landscape.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Performed data entry into CRM system including account information and sales activity logs.
- Educated customers on product features and technical details to highlight benefits.
Sales Team Coordinator
Yango Africa
Lusaka ,Accra,Namibia, Zambia , Ghana and Namibia
03.2022 - 12.2023
- Company Overview: Yandex.ru
- Complied client profiles and entered information into operating system
- Coordinated sales Team in Zambia, Ghana, Namibia, Uganda and Kenya since March 2022
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
- Reduced errors during sales and service processes by devising and deploying template responses
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at anytime
- Developed and enforced policies and procedures for compliance with company policies
- Implemented marketing strategies to generate leads and increase sales revenue
- Conducted supplier risk evaluations and assisted with regulatory inspections
- Monitored daily sales performance and provided feedback to each team member
- Developed and implemented incentive programs to increase sales and customer loyalty
- Supported sales staff by providing market trends, account analyses and new product information
- Trained and coached sales team members on best practices for customer service and sales techniques
- Collaborated with sales and marketing teams to coordinate promotional activities
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Generated new sales leads to achieve and exceed monthly sales goals
- Attended monthly sales meetings and quarterly sales trainings
- Contributed to event marketing, sales and brand promotion
- Developed and maintained strong working relationships with professionals within assigned territory
- Met with customers to discuss and ascertain needs, tailors solutions and close deals
- Yandex.ru
- Developed and implemented team-building activities to promote collaboration among staff members.
- Organized and scheduled team meetings, conference calls and video conferences.
- Created weekly reports on team performance metrics and distributed them to stakeholders.
- Provided administrative support for the team, such as creating presentations, taking notes during meetings, preparing agendas and maintaining records of key decisions.
- Monitored progress against goals set by the team leader and provided feedback accordingly.
- Conducted regular performance reviews with individual team members to assess progress towards goals.
- Coordinated the launch of new products with channel partners in order to maximize sales opportunities.
- Negotiated contracts with channel partners to ensure mutually beneficial terms.
- Provided technical guidance and product demonstrations to channel partners.
- Analyzed customer feedback from channel partners to inform product development initiatives.
- Resolved conflicts between customers and channel partners in a timely manner.
- Created promotional materials and incentives to increase sales through the partner network.
- Maintained up-to-date records of all communications with current and prospective channel partners.
- Collaborated closely with internal teams such as marketing, operations, and finance to ensure successful partnerships.
- Identified areas for improvement within our existing channels and implemented changes accordingly.
- Assisted in developing pricing models for our products when sold through various channels.
- Ensured compliance with company policies regarding data security and privacy regulations.
- Prepared monthly reports detailing progress made in achieving overall Channel Partner goals.
- Managed relationships with third party vendors providing services related to Channel Partnerships.
- Participated in industry events such as conferences, trade shows, webinars, representing the company's interests vis-à-vis its Channel Partnerships program.
- Proactively identified and solved complex strategy problems impacting sales management and business direction.
- Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty.
- Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer experiences.
- Maintained highest level of knowledge for technical and complex company products, applications and services by studying product materials and attending trainings.
- Developed clear, concise and visually appealing virtual presentations of products and services.
Sales Personnel
Atlas Mara Bank
Lusaka , Zambia
01.2019 - 01.2020
- Promotion and selling the bank products
- Client advisory
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Gained strong leadership skills by managing projects from start to finish
- Worked effectively in fast-paced environments
- Gained extensive knowledge in data entry, analysis and reporting
- Identified issues, analyzed information and provided solutions to problems
- Proved successful working within tight deadlines and a fast-paced environment
Promotion and Marketing Manager
Netsim Solutions Limited
01.2016 - 01.2017
- Marketing
- Promotions
- Advertising
- Sales of IT products
Operations Manager
Yehtech Security Solutions
Lusaka , Zambia
01.2012 - 01.2015
- Running all business for the company
- Research for more business
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
Accounts Assistant
In-Service Training Trust
01.2008 - 01.2012
- Bank reconciliation
- Payroll
- Cash book
- Stores
- Budgets for projects
- Maintained accurate and complete documentation to facilitate accounting and filling functions
- Used accounting software to prepare weekly and monthly financial reports
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments
- Analyzed financial discrepancies and provided solutions for accurate financial records
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments
- Assisted management with annual expense plans to strategically track income or revenue
- Completed payroll functions to facilitate accurate and prompt staff payments
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Completed financial reports, providing insight into performance, operations and cash flow
- Coordinated with external auditors to resolve discrepancies
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process
Education
MBA - Strategic Management
The University of Zambia
GSB - Unza04-2026
Bachelor of Arts - Adult Education And Civic Education
The University of Zambia
Lusaka 04-2021
Associate of Arts - Monitoring and Evaluation
University of Zambia
Lusaka 12-2019
Associate of Arts - Accounting And Finance
ZICA
08-2010
Skills
- Excellent communication and public relation skills
- Soft skills
- Microsoft
- Myob
- Payroll software
- Accounts skills
- Marketing
- Business development
- Research
- Data Analysis
- Sales Coordinator
- Training
- Capacity Building
- Microsoft package
- M&E
- HR
- Community Organization
- Budgeting
- B2C sales
- Sales coaching
- Sales Experience
- Sales goals
- Sales forecasting
- Management
- Strong analytical skills
- Research and Development
- Stakeholder Management
- Training and mentoring
- Creative solutions
- Research capabilities
- Strategic Thinking
- Project Planning
- Interpersonal Skills
- Process Improvement
- Disaster Recovery Planning
- Conflict Resolution
- Professional Demeanor
- Adaptability and Flexibility
- Sales Strategies
- Excellent Communication
- Active Listening
- Team building
- Forecasting
- Professionalism
- Market Research
- Task Prioritization
- Analytical Thinking
- Marketing strategy
- Business Intelligence
- Business Analysis
- Problem-solving abilities
- Business reporting
- Idea Development and Brainstorming
- Business Development
- Continuous Improvement
- Key Performance Indicators
- Time management abilities
- Reliability
- Multitasking
- Sales Forecasting
- Workflow Optimization
- Contract Negotiation
- Organizational Development
- Multitasking Abilities
- Organizational Skills
References
- Malama Christopher Kapanda, Board Chairman, Rural and Urban Development Initiative, iddrzambia@gmail.com, 0971872722
- Samuel Sichimata , Operations Manager, Mopani Mine, +260 967585191
- Susan Temba Zeko, Administration Officer, Family Health International, susanzeko@yahoo.com, 0977802044
- Ms Zulu, Lecturer, University of Zambia, +260961596611/+260950173829
Languages
English
First Language
Timeline
SME Sales
Airtel Network Zambia -Business Department
04.2024 - Current
Sales Specialist
Spenn Zambia
06.2023 - 03.2024
Sales Team Coordinator
Yango Africa
03.2022 - 12.2023
Sales Personnel
Atlas Mara Bank
01.2019 - 01.2020
Research Business Coordinator-Part Time
Rural and Urban Development Intiative
11.2018 - Current
Promotion and Marketing Manager
Netsim Solutions Limited
01.2016 - 01.2017
Operations Manager
Yehtech Security Solutions
01.2012 - 01.2015
Accounts Assistant
In-Service Training Trust
01.2008 - 01.2012
MBA - Strategic Management
The University of Zambia
Bachelor of Arts - Adult Education And Civic Education
The University of Zambia
Associate of Arts - Monitoring and Evaluation
University of Zambia
Associate of Arts - Accounting And Finance
ZICA