Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

JOHN MWAPE MWAPE

LIVINGSTONE,ZAMBIA

Summary

Self-directed branch manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.

Overview

11
11
years of professional experience
14
14
years of post-secondary education

Work history

Branch Manager

Hungry lion
Livingstone, Zambia
2012.07 - Current
  • Customer service management
  • Team building and lerdership.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • problem solving.
  • Performance Assessment
  • Sales promotion
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Making sure that customer service satisfaction is archived.

Education

Grade 7 School certificate -

Twatasha Primary School
Ndola zambia
1999.01 - 2005.11

Grade 9 certificate -

Northrise basic School
Ndola, Zambia
2006.01 - 2007.08

Certificate of Higher Education -

Chifubu Secondary School
Ndola , Zambia
2008.01 - 2010.11

Diploma in journalism -

Copperstone University
Luanshya , Zambia
2015.06 - 2017.11

Bachelor of Science - Politics and International Relations

University of Lusaka
Lusaka , Zambia
2021.06 -

Care Health Assistant -

Moonlight Health Service
Livingstone , Zambia
2023.04 -

Skills

  • Energetic
  • Approachable
  • Customer service awareness
  • Cash-handling expertise
  • Flexible
  • Goal-orientated
  • Customer service
  • Friendly and polite
  • Strategic business plans

Languages

English
Fluent

Timeline

Care Health Assistant -

Moonlight Health Service
2023.04 -

Bachelor of Science - Politics and International Relations

University of Lusaka
2021.06 -

Diploma in journalism -

Copperstone University
2015.06 - 2017.11

Branch Manager

Hungry lion
2012.07 - Current

Certificate of Higher Education -

Chifubu Secondary School
2008.01 - 2010.11

Grade 9 certificate -

Northrise basic School
2006.01 - 2007.08

Grade 7 School certificate -

Twatasha Primary School
1999.01 - 2005.11
JOHN MWAPE MWAPE