Self-directed branch manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work history
Branch Manager
Hungry lion
Livingstone, Zambia
2012.07 - Current
Customer service management
Team building and lerdership.
Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
problem solving.
Performance Assessment
Sales promotion
Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Making sure that customer service satisfaction is archived.
Education
Grade 7 School certificate -
Twatasha Primary School
Ndola zambia
1999.01 - 2005.11
Grade 9 certificate -
Northrise basic School
Ndola, Zambia
2006.01 - 2007.08
Certificate of Higher Education -
Chifubu Secondary School
Ndola , Zambia
2008.01 - 2010.11
Diploma in journalism -
Copperstone University
Luanshya , Zambia
2015.06 - 2017.11
Bachelor of Science - Politics and International Relations
University of Lusaka
Lusaka , Zambia
2021.06 -
Care Health Assistant -
Moonlight Health Service
Livingstone , Zambia
2023.04 -
Skills
Energetic
Approachable
Customer service awareness
Cash-handling expertise
Flexible
Goal-orientated
Customer service
Friendly and polite
Strategic business plans
Languages
English
Fluent
Timeline
Care Health Assistant -
Moonlight Health Service
2023.04 -
Bachelor of Science - Politics and International Relations