JOHN MWAPE MWAPE
LIVINGSTONE,ZAMBIA
Summary
Self-directed branch manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Branch Manager
Hungry lion
Livingstone, Zambia
07.2012 - Current
- Customer service management
- Team building and lerdership.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- problem solving.
- Performance Assessment
- Sales promotion
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Making sure that customer service satisfaction is archived.
Education
Grade 7 School certificate -
Twatasha Primary School
Ndola zambia 01.1999 - 11.2005
Grade 9 certificate -
Northrise basic School
Ndola, Zambia 01.2006 - 08.2007
Certificate of Higher Education -
Chifubu Secondary School
Ndola , Zambia 01.2008 - 11.2010
Diploma in journalism -
Copperstone University
Luanshya , Zambia 06.2015 - 11.2017
Bachelor of Science - Politics and International Relations
University of Lusaka
Lusaka , Zambia 06.2021 -
Care Health Assistant -
Moonlight Health Service
Livingstone , Zambia 04.2023 -
Skills
- Energetic
- Approachable
- Customer service awareness
- Cash-handling expertise
- Flexible
- Goal-orientated
- Customer service
- Friendly and polite
- Strategic business plans
Languages
English
Fluent
Timeline
Care Health Assistant -
Moonlight Health Service
04.2023 -
Bachelor of Science - Politics and International Relations
University of Lusaka
06.2021 -
Diploma in journalism -
Copperstone University
06.2015 - 11.2017
Branch Manager
Hungry lion
07.2012 - Current
Certificate of Higher Education -
Chifubu Secondary School
01.2008 - 11.2010
Grade 9 certificate -
Northrise basic School
01.2006 - 08.2007
Grade 7 School certificate -
Twatasha Primary School
01.1999 - 11.2005
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