Open To Work
Laban Botha
Ndola
Work Preference
Summary
Resourceful Station Manager known for high productivity and efficient task completion. Specialize in operational management, staff training, and safety protocol implementation. Excel in communication, leadership, and problem-solving to enhance team performance and ensure customer satisfaction. Committed to driving operational excellence and achieving business goals.
Overview
11
11
years of professional experience
Work History
Station Manager (Senior Toll Collector)
National Road Fund Agency (NRFA)
03.2018 - 09.2022
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
- Monitored employee attendance records and ensured shift coverage for 24-hour operations.
- Provided technical support for staff members in the use of computer systems related to the station's operations.
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Adhered to company guidelines regarding safety measures for employees working in hazardous environments.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
Toll Collector
Road Development Agency (RDA)
Ndola
11.2013 - 03.2018
- Processed violations according to established policies and procedures.
- Provided customer service to patrons in a courteous and professional manner.
- Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
- Verified accuracy of all transactions by comparing receipts to daily logs.
- Maintained accurate records of transactions and cash balances.
- Assisted in resolving customer complaints in a timely fashion.
- Operated computerized toll collection systems accurately and efficiently.
Customer Attendant
Total (Twatasha Investments)
04.2011 - 02.2012
- Cleaned shelves, racks and display cases throughout the day to maintain neatness and orderliness in the store.
- Developed positive relationships with regular customers through friendly conversation.
- Performed opening and closing procedures for the store including setting alarms, counting money drawer contents.
- Stocked shelves with merchandise according to company standards.
Education
CA - Chartered Accountant Zambia
Zambia Institute of Chartered Accountants
Ndola01-2022
BACHELOR OF COMMERCE - MANAGEMENT
MULUNGUSHI UNIVERSITY
Kabwe01.2019
DIPLOMA - MANAGEMENT STUDIES
INSTITUTE OF PUBLIC ADMINISTRATION (NIPA)
Lusaka01-2012
FULL GRADE TWELVE (12) - High School
CHIZONGWE TECHNICAL SECONDARY SCHOOL
CHIPATA01-2003
Skills
- Financial analysis
- Customer service
- Microsoft Excel
- Staff training and development
References
References Name: Nelson Banda Title: Manager – Human Resource & Administrations, Organization: Provincial Administration (Chipata), Phone No.: +260976923911. Name: Brandina Masumba, Title: Regional – Human resource, Organization: Road Development Agency, Phone No.: +260977896149. Name: Lukezo Juakwi Title: Manager - Risk, Organization: National Road Fund Agency (Lusaka), Phone No.: +260977989143.
Languages
Nyanja
First Language
English
Advanced (C1)
C1
Timeline
Station Manager (Senior Toll Collector)
National Road Fund Agency (NRFA)
03.2018 - 09.2022
Toll Collector
Road Development Agency (RDA)
11.2013 - 03.2018
Customer Attendant
Total (Twatasha Investments)
04.2011 - 02.2012
CA - Chartered Accountant Zambia
Zambia Institute of Chartered Accountants
BACHELOR OF COMMERCE - MANAGEMENT
MULUNGUSHI UNIVERSITY
DIPLOMA - MANAGEMENT STUDIES
INSTITUTE OF PUBLIC ADMINISTRATION (NIPA)
FULL GRADE TWELVE (12) - High School
CHIZONGWE TECHNICAL SECONDARY SCHOOL