Sales & Marketing, Inventory Management, Writing Skills, Customer Relationship Management, Supplier Relationship Management, Reservation & Bookings, Project Management, Procurement, Office Administration.
Hi, I’m
Landi Kapambwe
Lusaka,Lusaka Province
Summary
Overview
14
years of professional experience
1
Certification
Work History
Apollo Agriculture Zambia Lusaka, ZM
Telesales Executive
08.2024 - Current
Job overview
- Identified customer needs and offered appropriate solutions to meet those needs.
- Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
- Developed strong relationships with potential customers through consistent follow-up contact.
- Maintained a database of prospects and current clients for tracking purposes.
iSON Xperiences Ltd - Leading Global CX Management Company
Customer Service Executive
08.2023 - Current
Job overview
- CRM, Complaint Handling & Resolution
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Managed social media accounts, increasing brand visibility and audience engagement.
Oslo Hotel Zambia
Front Office Supervisor
04.2022 - 08.2023
Job overview
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Streamlined stock management processes for increased efficiency and reduced waste.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
Ministry of Information and Broadcasting
Intern Procurement Officer
09.2019 - 11.2021
Job overview
- Inventory Management, Distribution and Data Entry
Collateral Management International
Commodity Inspector
08.2016 - 06.2019
Job overview
- Stock Quality Inspection and Grading of grain stock, Monthly Stock counts, verification and Reporting, Receiving and Dispatching Stock, Staff Management
Ministry of Home Affairs Lusaka, Zambia
Intern Procurement and Supplies Assistant
09.2015 - 06.2016
Job overview
- Verifying receipt; stocking items; delivering supplies to Work Stations, Requisitioning and LPO processing using SAP, Supplier Registration and Sourcing, Document Processing, Tendering
Levy Mwanawasa General Hospital
Intern Purchasing and Supplies Assistant
12.2013 - 07.2014
Job overview
- Supplier Sourcing and Registration, Tender Evaluation and Preparation, LPO processing, Inventory Management
Vortex Refrigeration Co. Ltd
Stock Controller/Receptionist
02.2011 - 07.2012
Job overview
- Inventory control, local purchase ordering
Education
ALX Africa
Remote/Virtual Assistance
11.2022
University Overview
Zambia Institute Of Management (ZAMIM)
Diploma, CIPS
01.2014
University Overview
Munali Girls High School
01.2006
University Overview
Skills
- Virtual Assistance
- Customer Relationship Management (CRM)
- Negotiation
- Microsoft Office
- Microsoft Excel
- Procurement
- Purchasing
- Conflict Resolution
- Inventory Management
Accomplishments
Accomplishments
Affiliated with the Zambia Institute of Purchasing and Supply (ZIPS)
Certification
ALX Virtual Assistant Course - alx_africa, cer-44aff3cd-2bba-4ed1-acf4-fa875c1c
Timeline
Telesales Executive
Apollo Agriculture Zambia
08.2024 - Current
Customer Service Executive
iSON Xperiences Ltd - Leading Global CX Management Company
08.2023 - Current
Front Office Supervisor
Oslo Hotel Zambia
04.2022 - 08.2023
Intern Procurement Officer
Ministry of Information and Broadcasting
09.2019 - 11.2021
Commodity Inspector
Collateral Management International
08.2016 - 06.2019
Intern Procurement and Supplies Assistant
Ministry of Home Affairs Lusaka, Zambia
09.2015 - 06.2016
Intern Purchasing and Supplies Assistant
Levy Mwanawasa General Hospital
12.2013 - 07.2014
Stock Controller/Receptionist
Vortex Refrigeration Co. Ltd
02.2011 - 07.2012
ALX Africa
Remote/Virtual Assistance
Zambia Institute Of Management (ZAMIM)
Diploma, CIPS
Munali Girls High School
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