Mapekwa Makukula
Banker
Kasama
Summary
I am a Professional banker with over ten (10) years of work experience in retail and business banking sections with expert skills in customer relationship building and portfolio management. Front-facing roles and customer engagements using different platforms have enabled me to acquire specialised skills in customer service and complaint handling, communication, sales and marketing. I have a strong reputable record of driving significant sales and boosting sales revenue through effective marketing strategies and customer engagements for both retail and corporate customers. I also possess skills in financial modelling, analytical and quantitative skills, credit analysis and loan management with excellent communication and presentation skills. A dedicated employee, shrewd learner, team player with leadership skills capable of effectively leading a team and able to adapt to changes in business environment.
Being part Absa bank an international banking institution has enabled me to learn and acquire other skills in Payment policies, Anti-money Laundering (AML), Sanctions and Know Your Customer (KYC) policies from in-house trainings.
Overview
26
26
years of professional experience
2017
2017
years of post-secondary education
Work History
SME Business | Personal Banker
Absa Bank (Z) Plc
09.2020 - Current
- Customer relationship building and portfolio management for both corporate and retail customers
- Marketing and sales of all absa bank products and services
- Credit analysis for loan applications and potential consumers of credit facilities.
- Driving value from existing customers through cross-selling of products and services.
- Marketing and sales of bank products and services through engagement such as presentations, meetings, and distribution of marketing materials.
- Promoting financial literacy through marketing and brand awareness campaigns.
- Providing digital solution for business and digitalisation campaign for all customer market segments.
- Risk management of payments, settlements and transactions in line with absa bank's policies and procedures, including AML, Sanctions, and KYC compliance.
Personal Banker
Absa Bank (Z) Plc
11.2007 - 08.2020
- Customer relationship management for Premier, Prestige, and Standard customer segments.
- Marketing and sales of all bank products and services.
- Excellent customer service delivery and complaint management
- Digital solution sales and marketing management.
- Branch community investment champion.
- Business Continuity Management coordinator (BCM Coordinator)
IT Management Trainee
Railway Systems of Zambia
03.2006 - 10.2007
- Management of hardware and software installations, LAN network infrastructure and troubleshooting.
- Implementing management objectives in the computerisation programme
- Implementing of IT policies and security protocols for end-users in line with RSZ IT policies.
- End-user management and training in software tools and hardware handling.
- SQL server management and maintenance according assigned end-user access privileges.
- Preparation of IT reports for presentation to management.
Seniour Data Supervisor/ IT Support
Stancom Tobacco Services
01.2004 - 12.2005
- Managing a team of Data entry clerks, ensuring timely completion of projects and maintaining high-quality data standards.
- Implementing rigorous quality control measures and monitoring processes for enhanced data accuracy.
- Optimisation of database structures for better performance and easy retrieval of information for business use.
- Conducting regular database audits to identify inconsistencies and discrepancies for corrective actions to preserve data integrity.
- Designing custom reports for management by providing crucial insights into business operations using analysed data.
- Establishing protocols for data handling and processing in compliance with industry's regulations and internal policies.
- Supervised data collection processes to ensure accuracy and compliance with industry standards.
- Analyzed data trends to inform strategic decisions and improve operational workflows.
Data Analyst (MIS & Marketing)
Africare - Zambia
01.2000 - 12.2001
- Management of the MIS and Marketing department for RCF Project
- Managing data collection, processing, analysis and storage.
- Managing the distribution of analyzed marketing data to farmers, traders and stakeholders at local and national level
- Implementation and designing of credit forms and formats, proposal preparation, including marketing information networking.
- Resolving complex business and marketing challenges using business statistical modelling techniques.
- Analysing marketing data to build a logical business intelligence model for real-time reporting needs.
- Marketing and distribution of project materials in conjunction with Zambia National Commercial Bank and Ministry of Agriculture.
Education
Bachelor of Commerce (Economics)
Mulungushi University
KabweDiploma in Information Systems And Programming
National Institute of Public Administration (NIPA)
LusakaCertificate in Business Administration
University of Zambia
LusakaSkills
Customer relationship building and portfolio management
REFEREES
1. Ms. Georgina Banda
Branch Manager - Absa Bank, Kasama Branch
Box 410857, Kasama.
+260977860358, +260211430303
2. Dr. Matthew Nakozi Kabeta
Project Coordinator (RCF Project) - Africare Zambia
Box 511135, Chipata.
+260955775832, +260979696644
3. Mrs. Gwen Kaunda Chishala
Administrative Manager - Stancom Tobacco
Box 511095, Chipata.
+260977743018, +260216221627
4. Mr. Clarence Makonde
Network Administrator - RSZ
Box 80366, Kabwe.
+260977581720, +260215223074
5. Mr. Deresa Emiru Chera
Dean - School of Business Studies
Mulungushi University. Box 80415, Kabwe.
+260976175120, +260215221447
6. Mr. Alex Chirwa
Regional Commercial Head - Northern Region
MTN Zambia Limited, Kasama.
+260966220121
Timeline
SME Business | Personal Banker
Absa Bank (Z) Plc
09.2020 - Current
Personal Banker
Absa Bank (Z) Plc
11.2007 - 08.2020
IT Management Trainee
Railway Systems of Zambia
03.2006 - 10.2007
Seniour Data Supervisor/ IT Support
Stancom Tobacco Services
01.2004 - 12.2005
Data Analyst (MIS & Marketing)
Africare - Zambia
01.2000 - 12.2001
Diploma in Information Systems And Programming
National Institute of Public Administration (NIPA)
Certificate in Business Administration
University of Zambia
Bachelor of Commerce (Economics)
Mulungushi University