MARTHA KAMOCHA
KITWE
Summary
A dedicated and dependable accounts management associate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
ACCOUNTS MANAGEMENT ASSOCIATE
National Pension Scheme Authority
06.2020 - Current
- Ensure member and employer accounts as well as activity status are always up to date on the scheme’s database.
- Reconciliation of unbalanced and misposted payments/returns in order to ensure employer and member contributions are correctly receipted and posted.
- Receipting of contributions to ensure EFT and RTGS transactions are timely identified and correctly receipted.
- Ensure employers upload returns for unposted, unbalanced including unpaid periods in order to close any gaps in members’ contributions records.
- Monitor the compliance of employers and timely escalate anomalies to inspectorate for resolution.
- Timely escalation to Inspectorate of unresponsive employers for further compliance action.
- Use collaborative strategies that ensure identified employers/members are educated on the NPS Act and sensitized on self-service functionality to address any information gaps.
- Timely attends to both internal and external accounts management complaints/queries to ensure resolution as per service charter.
- Resolve stray/multiple and missing contributions service requests as well as any other internal or external queries to facilitate update of employer and member accounts and payment of benefits.
- Collaborate with KYC & Coverage Unit and Data Analytics Unit to ensure update of contributions records for members within five years of pensionable age is prioritized.
- Undertakes end-of-day review to ensure completeness of tasks.
Office Assistant
National Pension Scheme Authority
02.2017 - 06.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Amendment of member and employer details
- Employer and Member registration
- Orient employers and members on the use of e-NAPSA.
Intern News Reporter
Zambia National Information Services
01.2017 - 09.2017
- Gather news item on time
- Create news packages (Editing and Reporting)
Public Relations Intern
KANSANSHI MINING PLC
01.2016 - 03.2016
- Increased awareness of company services and products with implementation of PR strategies.
- Maintained and updated media contact lists and databases for ease of access.
- Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaigns.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
Education
BBA - Business Administration
THE COPPERBELT UNIVERSITY
KITWE04-2024
No Degree - Diploma in Journalism And Public Relations
EVELYN HONE COLLEGE OF APPLIED ARTS AND COMMERCE
Lusaka, Zambia07-2017
No Degree - GRADE 12 CERTIFICATE
KYAWAMA SECONDARY SCHOOL
Solwezi, Zambia12-2011
Skills
- Multitasking Abilities
- Reliability
- Time management abilities
- Team collaboration
Accomplishments
- Awarded for outstanding/superior performance in 2021.
- Awarded for iCARE star award in 2024.
- Supervised team of three staff members while acting as Accounts Management Officer.
Timeline
ACCOUNTS MANAGEMENT ASSOCIATE
National Pension Scheme Authority
06.2020 - Current
Office Assistant
National Pension Scheme Authority
02.2017 - 06.2020
Intern News Reporter
Zambia National Information Services
01.2017 - 09.2017
Public Relations Intern
KANSANSHI MINING PLC
01.2016 - 03.2016
BBA - Business Administration
THE COPPERBELT UNIVERSITY
No Degree - Diploma in Journalism And Public Relations
EVELYN HONE COLLEGE OF APPLIED ARTS AND COMMERCE
No Degree - GRADE 12 CERTIFICATE
KYAWAMA SECONDARY SCHOOL
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