Michelle Collins Mateu
Lusaka
Summary
Results-driven Administrative Coordinator skilled in project coordination and communication. Streamlined office operations and improved customer relationship management, enhancing workflow and client satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
Southside Autowerks
Lusaka
2023.04 - 2025.05
- Streamlined office operations and ensured efficient workflow at Southside Autowerks..
- Conducted meetings to address time management, project updates, and promote effective communication among teams and clients.
- Collaborated in compiling internal reports and documentation for service operations involving scheduling, logistics, and client supply procurement.
- Responded to customer inquiries via phone or email in a professional manner.
Cosmetologist
Nadia's Hair Salon
Cape town
2019.10 - 2020.02
- Conducted tailored consultations to analyze client requirements and preferences.
- Guided clients in selecting proper hair care products and utilizing techniques for optimal home maintenance.
- Instructed clients on techniques for home maintenance of new hairstyles
- Established meaningful relationships with clients to promote loyalty, and encourage repeat visits.
- Established a dedicated client base through outstanding customer service practices.
- Supported reception desk operations through phone management, appointment scheduling, and payment processing.
Casino Croupier
GREAT WALL CASINO
Lusaka
2018.10 - 2019.09
- Supervised player actions to uphold a safe and engaging gaming atmosphere.
- Managed cash transactions, guaranteeing accurate conversion of chips and payments.
- Outlined game rules and procedures to new players in a welcoming manner.
- Managed game flow, facilitating smooth transitions between rounds and players.
- Partnered with team members to address disputes and enhance customer satisfaction.
- Delivered exceptional customer service by proactively anticipating guests' needs.
- Oversaw accurate and efficient handling of substantial monetary transactions.
- Conveyed important information to co-workers about shift schedules and process updates.
Education
Associate of Science - Information And Technology
New Horizon Computer Learning Center
CapeTown,SouthAfrica2009-12
Skills
- Office management
- Project coordination
- Data entry
- Schedule management
- Documentation preparation
- Customer relationship management
- Task prioritization
- Effective communication
- Time management
- Logistics coordination
- Microsoft Excel
- Attention to detail
- Employee records management
- Inbound phone call handling
- Tech-Savvy
- Project management
- Workflow optimization
- Staff management
- MS office suite
- Payroll administration
Affiliations
My personal interest is travelling,Learning New Skills and Volunteering.
References
References available upon request.
PERSONAL BACKGROUND
Hello, My name is Michelle I am a 37 year old female who is born and raised in Lusaka, My interest in Agriculture was driven by my curiosity where seasons were measured by rain and harvests rather than calenders. At 10 years i was intrigued on how food is grown and how farming supports communities and economies.
I started studying agricultural science while in primary at Lotus Basic School in Lusaka, particularly because of my interest in sustainable agricultural practices and the role of innovation in improving productivity while protecting the environment.
My grandmother's farm was my classroom during holidays, I planted potatoes and trusted the land to respond as it always had with the green surroundings and my curiosity about what else the soil might be capable of, the farm to me was not just an inheritance; it was a space for learning, experimenting, and adapting
I asked my grandmother if she could try planting cotton on a small section of her land. She was hesitant because cotton wasn't common in our area, and what does 13-year-old Michelle know about agriculture after a few studies and the risk of failure? But I framed it as a trial-and-error experiment, just a small plot, nothing that would endanger the rest of the farm
After some thought, she agreed, trusting both the land and my determination. That decision changed everything because, against our expectations, the cotton thrived
After I completed my senior high school at Lusaka Girls School, I moved to Cape Town, South Africa, where I attended college and studied (I.T) Information Technology And I currently run my own cosmetic business, My grandmother however ventured into politics, becoming one of the founders of UPND, the liberal party which is now in government.
Her political affiliation with the current government has placed her within circles that include senior party members and public officials. Through years of involvement and loyalty, she has built personal and professional relationships that give her access to ministers and other influential figures. My friend's husband is also the Nephew of a minister, which places him within a well known political family.
Timeline
Administrative Coordinator
Southside Autowerks
2023.04 - 2025.05
Cosmetologist
Nadia's Hair Salon
2019.10 - 2020.02
Casino Croupier
GREAT WALL CASINO
2018.10 - 2019.09
Associate of Science - Information And Technology
New Horizon Computer Learning Center