Musenge Kaindu

Manage organizational sales by developing a commercial business plan that covers sales, Revenue, and expense controls.

Achieve committed sales goals while staying within the operational budget.

Prepare Annual Sales and Marketing strategies based on the budget for Eppendorf, Esco Life Sciences, Lasec, Sigma Aldrich, and Metrohm.

Set individual sales targets with the sales team.

Execute efficient sales demand forecasting in collaboration with the supply chain team, tracking sales goals and reporting results as necessary, overseeing the activities, evaluating Sales performance and assessing the most urgent needs in the coverage area, and responding with solutions to support the sales team and customers. Coordinate with marketing on lead generation. Develop the sales team through motivation, counseling, product knowledge education, and sales-related skills training.

Promoting the organization and products through conducting executive presentations, customer site visits, and other types of presentations to diverse groups of customers and developing quotations, proposals, and bid responses to customers.

Attending and participating in sales meetings, product seminars, trade shows, and Scientific conferences.

Ensuring the efficient and effective delivery of healthcare services to clients. Overseeing and managing all aspects of the business, including financial management, strategic planning, operations, and quality control. Working closely with medical professionals and staff to ensure that all healthcare services are delivered in accordance with industry standards and regulations.Developing and implementing policies and procedures to improve the quality of service delivery and safety and recruiting, training, and monitoring staff to ensure optimal performance

Work closely with the executive team to develop and implement strategic goals for the company.

Establish a partnership with accredited organizations to provide good quality Covid-19 Medical Services. Coordinate and integrate different departments within the medical service business. Collaborate with sales teams to ensure the effective marketing and promotion of healthcare services through social media and face-to-face customer engagements. Effectively engaged vital stakeholders and secured financial support. Developed a comprehensive stakeholder engagement plan and financial grant application to enhance organizational efficiency, improve processes, manage risks, build a better reputation, and ultimately achieve better results regarding improved products and services

Recipient of 2nd Prize 2022 Presidential Annual Award for Growth Performance in the Medium Enterprises category.

Accurate, precise, and proficient performance in the range of tests required by TB Department, including AFB Smear Microscopy, Primary Culture for Mycobacterium/Examination of positive cultures, line probe assay Speciation of Mycobacterium, DNA extraction, PCR and hybridization, Drug Susceptibility Testing for M Tuberculosis complex (SIRE/PZA), Direct MTB /RIF Resistance Detection Assays (Gene-Xpert), MTB-Ultra, CT/NG, Primary Isolation of Mycobacterium from Blood, Identification of M.Tuberculosis Complex with TB Ag MPT 64 Test, Identification of Resistance to and Isoniazid of the M.Tuberculosis complex: Genotype MTBDR-plus assay, Lam strip Antigen Testing, Archiving of mycobacterium cultures and QC to perform microbiology procedures including Culture of various Clinical specimens, Stool, Sputum, Urine, and Pus, Microbial Identification (ID), Antibiotic susceptibility testing (AST) on the BD Phoenix machine, AST Result interpretation based on CLSI 2020 M100 guidelines, and Preparation of Culture Media / Stains.

TB/Microbiology Department Part Time QA/QC Officer. (CIDRZ)

Ensure that all Quality Control and Quality Assurance are documented and passed before patient testing. Update inventory bin cards/records for quality control materials, reagents, and consumables as they withdraw items for use.

Ensure that the specimen movement and documentation are done according to protocol and that any unusual observations are promptly discussed with the team. Ensure proper adherence to policy documents, SOPs, and study protocols always. Manage the External Quality Assurance Calendar and panels for the TB Department.

Investigate and document all non-conformities found by the Technical Advisor. Monitor and evaluate the corrective actions/preventive actions (CAPAs) taken when opportunities for improvement are found. Reporting of TB Key Quality indicators to the QA/QC and TB team. Monitor, document, and evaluate the TB Department Quality indicators regularly/monthly.

Sales and Marketing of various laboratory equipment and consumables manufactured by Thermo Fisher Scientific

Biosciences Division Cell Analysis, Cell Biology, Molecular Biology, Protein Synthesis, and Synbio

Genetic Sciences Division CE instruments, CE Consumables, Real-time PCR instruments, QPCR Consumables, qPCR Assays, and QPCR Reagents

Clinical Science Division- Solid, Ion Instruments, Ion consumables, GSD- HID Consumables and Instruments, GSD- Animal Health, GSD- Oncology and Infectious Diseases, BPD - Bioproduction and coordination of Equipment service, Fisher Scientific- Refrigeration and Centrifugation and LPG, Beckman Coulter Life Sciences- Flow cytometry, Centrifugation, Refrigeration, and SFDC Account Manager Training on Managing Sales leads and opportunities in SalesForce, Abbott Diagnostics, Becton Dickinson- Diagnostic Systems sales and applications training on BD Phoenix M50/100 Automated Identification & Susceptibility Testing., Capillary Elect Analyzer, Coulter-Flow Cytometry, Centrifugation, Refrigeration, and many others. Updating tools such as Pipeline/Salesforce/Sales funnel on New, Closed, and Lost opportunities, Quarterly Business Reviews, Field Marketing, and Customer Mapping, finding critical opportunities in the market, and gathering information from customers to improve on services/products being offered, Coordinating sales, project management, customer service, product management, and service activities to customers, Maintaining reports regarding sales activities, market and competitive information, and total sales funnel to forecast order intake and shipment of products accurately. Working closely with the Regional Distributor Managers to support clients through joint customer visits, Leading the development of the annual business plan, its structure, and its competitiveness in selling the entire product portfolio. Attending and participating in sales meetings, product seminars, trade shows, and Scientific conferences. Providing product, technical, and sales support to the end-users. Conducting meetings and needs assessments with the end users, evaluating the projects, and interfering with its technical and commercial strategy. Collaborating with designated territory managers to identify the winning key products, partners, and technical and commercial offers. Meeting and exceeding assigned quota for sales.

Accurate, precise, and proficient performance in the range of tests required by TB Department, including AFB Smear Microscopy, Primary Culture for Mycobacterium/Examination of positive cultures, Hain line probe assay Speciation of Mycobacterium, DNA extraction, PCR and hybridization, Drug Susceptibility Testing for M Tuberculosis complex (SIRE/PZA), Direct MTB /RIF Resistance Detection Assays (Gene-Xpert), GeneXpert MTB-Ultra, CT/NG, Primary Isolation of Mycobacterium from Blood, Identification of M.Tuberculosis Complex with TB Ag MPT 64 Test, Identification of Resistance to Rifampicin and Isoniazid of the M.Tuberculosis complex: Genotype MTBDR-plus assay, Lam strip Antigen Testing, Archiving of mycobacterium cultures and QC strains.Able to perform microbiology procedures including Culture of various Clinical specimens, Stool, Sputum, Urine, and Pus, Microbial Identification (ID), Antibiotic susceptibility testing (AST) on the BD Phoenix machine, AST Result interpretation based on CLSI 2020 M100 guidelines, and Preparation of Culture Media / Stains.

TB/Microbiology Department Part Time QA/QC Officer. (CIDRZ)

Ensure that all Quality Control and Quality Assurance are documented and passed before patient testing. Update inventory bin cards/records for quality control materials, reagents, and consumables as they withdraw items for use.

Ensure that the specimen movement and documentation are done according to protocol and that any unusual observations are promptly discussed with the team. Ensure proper adherence to policy documents, SOPs, and study protocols always. Manage the External Quality Assurance Calendar and panels for the TB Department.

Investigate and document all non-conformities found by the Technical Advisor. Monitor and evaluate the corrective actions/preventive actions (CAPAs) taken when opportunities for improvement are found. Reporting of TB Key Quality indicators to the QA/QC and TB team. Monitor, document, and evaluate the TB Department Quality indicators regularly/monthly.