Mwami Mugala

System Monitoring and Maintenance:

• Monitor data center infrastructure, including servers, storage, and network devices, to ensure optimal performance.
• Perform routine maintenance tasks, such as software updates, hardware upgrades, and patch management.

Network Administration:

• Manage and monitor network performance, including routers, switches, and firewalls.
• Troubleshoot network issues and coordinate with other IT teams or vendors as needed.

Security Management:

• Implement and enforce security policies and procedures to safeguard sensitive information.
• Monitor security alerts and respond to potential threats or breaches.
• Provide timely rededications to security vulnerabilities.

Compliance and Documentation:

• Ensure systems and practices comply with federal regulations, agency policies, and industry standards.
• Maintain comprehensive documentation of system configurations, procedures, and changes.

Backup and Recovery

• Oversee data backup and recovery processes to ensure data integrity and availability.
• Perform regular tests of backup and recovery procedures to verify their effectiveness.

Collaboration and Coordination:

• Work with other IT teams, such as network engineers and system administrators, to support integrated operations.
• Coordinate with facility management for physical space, power, and cooling requirements.

User and Access Management:

• Create, manage, and troubleshoot user accounts and permissions.
• Ensure proper authentication and authorization procedures are in place to control access to systems and data.
• Provide technical support to end-users, resolving hardware and software issues in a timely manner.
• Assist with training users on new systems, software, or processes as required.

Vendor Management:

• Coordinate with vendors for the acquisition, installation, and maintenance of hardware and software.
• Manage contracts and service agreements with external providers.

Incident and Problem Management:

• Respond to and manage IT incidents, including system outages, failures, and security incidents.
• Perform root cause analysis to prevent recurring issues and improve system reliability.

Project Management:

• Participate in or lead IT projects, such as system upgrades, new deployments, or technology implementations.
• Work with project teams to ensure timely and successful project delivery.

Inventory Tracking and Management

• Maintain and update an accurate inventory of all IT hardware assets, including servers, workstations, laptops, tablets, networking equipment, and peripherals.
• Conduct annual physical audits of hardware assets to reconcile with inventory records and identify discrepancies.

Active Directory Directory Services Administration

• Ensured that the environment was secure, efficient, and aligned with the organization's goals and compliance requirements.
• Assisted with disaster recovery efforts during outages or other unplanned events.
• Manage AD Objects - Create, modify, and delete user accounts, groups and distribution lists
• Manage group memberships - Implement and enforce organizational policies for user access and permissions.

Microsoft Exchange Server 2012 Administration

Server Installation and Configuration

• Install and configure Exchange Server 2012.
• Set up and configure mailboxes, distribution groups, and address lists.
• Ensure proper configuration of Exchange services and roles.

Mail Flow Management

• Configure and manage mail flow between servers.
• Set up and maintain send/receive connectors.
• Monitor mail flow and troubleshoot delivery issues.

High Availability and Disaster Recovery

• Set up and manage Database Availability Groups (DAGs) for high availability.
• Develop and test disaster recovery plans.
• Perform regular backup and restoration tests.

Monitoring and Performance Tuning

• Monitor the performance and health of Exchange servers.
• Supervised 3 IT Technicians
• Performed day-to-day LAN and WAN administration, maintenance and support
• Administered quality customer service to in-house staff and satisfied concerns
• Comprehensively maintained stability of essential data backups on nightly basis
• Monitored stability of network and wireless services to deliver comprehensive stability
• Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system
• Provided on-call support for network engineering duties
• Maintained network hardware and software and monitored network to support network availability to end users
• Provided computer hardware and software troubleshooting, resolving and installation
• Took over responsibilities of IT Manager during absence and filled in gaps around office
• Monitored use of data files and regulated access to protect secure information
• Conducted security audits to identify vulnerabilities
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
• In charge of the IT infrastructure inventory
• Managed over 100 users and over 70 workstations in three towns.

Database Installation and Configuration

• Install and configure SQL Server instances, including both on-premises and cloud-based deployments.
• Configure SQL Server settings and parameters to optimize performance and align with organizational requirements.

Database Maintenance and Management

• Perform regular database backups and restores to ensure data integrity and availability.
• Monitor and maintain database performance, including indexing, query optimization, and performance tuning.

Disaster Recovery and High Availability

• Develop and implement disaster recovery plans to ensure business continuity in the event of system failures or data loss.
• Test and validate disaster recovery procedures to ensure they are effective and up-to-date.
• Manage high-availability solutions and ensure they are functioning correctly to minimize downtime.

Backup and Restore Operations

• Design and implement backup strategies, including full, differential, and transaction log backups.
• Monitor and verify the success of backup operations and address any issues promptly.
• Perform database restores and recovery operations as needed to address data loss or corruption.

Network Design and Implementation

• Design and implement network architectures, including LAN, WAN, and VPN solutions, to meet organizational requirements.
• Configure network devices such as routers, switches, firewalls, and access points.

User Support and Troubleshooting

• Provide technical support for network-related issues to end-users and other IT staff.
• Assist in configuring and troubleshooting network connections for devices such as computers, printers, and mobile devices.
• Educate users on best practices for network usage and security.

Collaboration and Coordination

• Collaborate with other IT teams, vendors, and service providers to support network-related projects and initiatives.
• Coordinate with external parties for network troubleshooting and service issues as needed.

ERP System Administration

• Manage and maintain the ERP system’s SQL Server database, including installation, configuration, and upgrades.
• Monitor ERP system performance and troubleshoot issues related to SQL database.
• Assist users in understanding and utilizing ERP system functionalities related to database operations.
• Work closely with ERP system administrators, developers, and other IT professionals to support system upgrades and enhancements.

Exchange Server Installation and Configuration

• Install, configure, and deploy Microsoft Exchange Server, including Exchange Online and on-premises versions.
• Create, modify, and delete user mailboxes and manage mailbox permissions and access.
• Provide support for email-related issues, including troubleshooting and resolving problems with mail delivery, mailbox access, and user connectivity.

Hardware and Software Management

• Oversee the installation, maintenance, and troubleshooting of software and physical hardware, including servers, desktops, laptops, printers, and networking equipment.
• Perform regular hardware and software upgrades
• Manage inventory, including procurement, asset tracking, and lifecycle management.