Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Leadership Qualities
Personal Information
References
Work Availability
Timeline
Generic

NGAMBO CATHERINE KATONGO

Lusaka

Summary

Financial economist with 4 years of insurance, audit, finance and accounting experience. Expert in public speaking, data analysis and finance training with extensive knowledge of IT use and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.well-versed in conducting analyses and studies on effects of economic conditions on business products, assets and investments. Skilled in product development, financial and risk management, capital market projects and exercises with economic analysis. Successfully represents company in trade associations, professional groups and publicly to advance company vision.

Overview

8
8
years of professional experience

Work History

Claims Officer

Nico Insurance Company
01.2023 - Current
  • Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
  • Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
  • Negotiated fair settlements with policyholders while maintaining positive relationships between the company and clients involved in disputes.
  • Minimized fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.

Underwriting SME/Corporate Business Reinsurance and Retail Lines

Nico insurance
09.2021 - 01.2023
  • Preparation of renewal reviews, issuing policies and endorsements, issuing cover notes, issuing COMESA Yellow Cards, debiting and registration of business, proposing new products and marketing, conducting physical inspections, providing quotations to clients, capturing COMESA Yellow Card premium figures, customer relations, capturing legal expenses clients, client/broker visitations, following up on debtors

Auditor

JM Chisanga and associates
12.2020 - 03.2021
  • Preparing audit reports, making inquiries, assisting in branch audit, assisting in investigations

Payroll Assistant Accountant

National Savings Bank
12.2019 - 03.2020
  • Assisting in planning, supervising, and performing salary payments, preparing key internal financial information and reports, attending to clients' needs, providing proactive financial support to senior management team

Finance Officer

Kunzugo Lodge
05.2018 - 09.2018
  • Verifying, reviewing, and authorizing payments input, writing cheques, issuing invoices to clients, collecting cheques from clients, bank reconciliation, debtors reconciliation, preparation of management accounts, providing proactive financial support to senior management team

Insurance Brokers

Liberty Insurance Brokers
09.2016 - 06.2017
  • Preparing key internal financial information and reports, completing monthly balance sheets reconciliations, providing proactive financial support to senior management team, meeting clients' needs, handling debtors and invoices

Education

Masters in MBA Strategic Management -

University of Zambia
Lusaka Zambia

Advanced Diploma in Insurance -

Zambia college of pensions and insurance trust
06.2023

Bachelor Degree Of Economics And Finance -

University of Zambia in conjunction with ZCAS University
05.2022

Advanced Certificate in Computing -

Kays Technologies
01.2017

Grade 12 Certificate -

Katondwe Girls Secondary School
01.2015

Grade 9 Certificate -

Chipembi Girls Secondary School
01.2012

Skills

  • Policy analysis
  • Data Interpretation
  • Development Economics
  • Public speaking
  • Industrial Organization
  • Forecasting skills
  • Public Finance
  • Monetary Policy
  • IT web development
  • Plays various musical instruments

Accomplishments

  • Grow and retain business (Set monthly budget)
  • Generate new business
  • 90% renewal retention
  • Improved customer service delivery and retention
  • Issuance of policy documents(measure - actual documents sent against written business)
  • Timely renewal invitation (measure - all notices to be sent 6 weeks before)
  • Managed do reports and reconciliations under minimum supervision
  • Achieved Result by completing Task with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Member of The Economic Association of Zambia
  • Member Women in insurance and pension associations of Zambia
  • member of KUPES Young Women Network
  • Member of copper rose Zambia
  • UN Volunteer
  • Member of United nations youth association of Zambia (YUNA)
  • Member of young people for climate justice Zambia

Leadership Qualities

  • Innovative
  • Open minded
  • Positive attitude towards life
  • Self-awareness
  • Empathy and compassionate
  • Team player

Personal Information

  • Date of Birth: 11/23/98
  • Phone number: 0979161305/0977754600
  • Email address: ngambokatongo@yahoo.com

References

  • Mrs. Chilinda Muya, Course Coordinator, +260972-268 195, chhilinda.muya@zcas.edu.zm
  • Mrs Niza mweene, supervisor claims/ underwriting Nico Insurance Zambia
  • Mr. Higgins Manager JM & associates audit firm, +26097 9518837

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Claims Officer

Nico Insurance Company
01.2023 - Current

Underwriting SME/Corporate Business Reinsurance and Retail Lines

Nico insurance
09.2021 - 01.2023

Auditor

JM Chisanga and associates
12.2020 - 03.2021

Payroll Assistant Accountant

National Savings Bank
12.2019 - 03.2020

Finance Officer

Kunzugo Lodge
05.2018 - 09.2018

Insurance Brokers

Liberty Insurance Brokers
09.2016 - 06.2017

Masters in MBA Strategic Management -

University of Zambia

Advanced Diploma in Insurance -

Zambia college of pensions and insurance trust

Bachelor Degree Of Economics And Finance -

University of Zambia in conjunction with ZCAS University

Advanced Certificate in Computing -

Kays Technologies

Grade 12 Certificate -

Katondwe Girls Secondary School

Grade 9 Certificate -

Chipembi Girls Secondary School
NGAMBO CATHERINE KATONGO