Nthanzi Lungu
Lusaka,Lusaka
Summary
Successful Accountant/Customer Service Officer with just under 5 years of experience addressing customer requests and concerns. Detail oriented expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
Work History
Claims Clerk
National Pension Scheme Authority (NAPSA)
04.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Followed up with customers on unresolved issues.
- Performed Various Know Your Customer (KYC) functions associated with the Roll Out of Pre-Retirement Benefit (PRB) under the KYC Unit of the Authority
- Ensured KYC information within the Authority was Accurate and updated in a timely manner
- Resolution of Shared NRCs/Duplicate Registrations, including Provisional Registrations and anomalies on the Employee Register
Debt Collection and Credit Control
Liquid Intelligent Technologies
08.2021 - 09.2022
- Reconciliation of Client Accounts
- Credit assessment
- Collection of both historical and current outstanding balances on customer accounts
- Resolution of client disputes and queries
- Maintained high volume of calls and met demands of busy and productive group
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
Operations Officer - Debt Collection
Credit Wise Limited
02.2018 - 07.2021
- Ensured all relevant processes related to debt collection had been adhered to in the right manner
- Research and compilation of relevant information relating to our clients
- Ensured all client payments had been processed accurately and in a timely manner
- Ensured protocols were observed by officers during the debt collection process
- Processing of reports relating to relevant clients and ensured submission is made in a timely and professional manner
Accounts Clerk & Office Administrator
Roadworks Bus and Truck Limited
10.2012 - 02.2013
- Performed various accounting duties using relevant software
- Attended to the needs of the office in a reasonable amount of time
- Ensured payments and receipts were recorded accurately and timely
- Maintained correspondence between Banks and Company
- Set up and updated Excel spreadsheets to track financial data.
Education
ACCA -
F.C.L. Accountancy Centre
Lusaka, ZambiaDiploma - Accounting and Business
KDU University College
Petaling Jaya, Malaysia06.2017
GCE 'O' Level
Lake Road PTA School
Lusaka12.2011
Skills
- Proficient in English
- Computer Literate
- Goal oriented
- Records Management
- Customer service excellence
- Quality Assurance
- Ability to set priorities and juggle competing demands
- Data entry proficiency
- Claims processing
- Accuracy and precision
- Transactions reconciliation
References
1. Mr. Mutale Mpange
Accountant
Roadworks Bus and Truck Limited
+260 966 929 566
2. Mr. Aaron Sakala
Regional Manager - North
Credit Wise Limited
+260 979 583 840
3. Mwendamo Mazaba
Chief Financial Officer
Liquid Intelligent Technologies
mwendamo.mazaba@liquid.tech, +260 967 826 872
Timeline
Claims Clerk
National Pension Scheme Authority (NAPSA)
04.2023 - Current
Debt Collection and Credit Control
Liquid Intelligent Technologies
08.2021 - 09.2022
Operations Officer - Debt Collection
Credit Wise Limited
02.2018 - 07.2021
Accounts Clerk & Office Administrator
Roadworks Bus and Truck Limited
10.2012 - 02.2013
ACCA -
F.C.L. Accountancy Centre
Diploma - Accounting and Business
KDU University College
GCE 'O' Level
Lake Road PTA School
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