O’BRIEN CHAILE SAPANOI
Summary
Results-driven individual with a solid track record of over 4 years in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Sales and Marketing Officer
Globe Span Investments Ltd
01.2022 - 01.2025
- Created sales volume reports to reflect overall business trends and business vertical trends.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Identified potential upsell opportunities during customer interactions and promoted additional products and services accordingly.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Established and maintained consistent and vibrant corporate image through product lines, represented company at trade events and developed strategic relationships with key prospects.
- Resolved customer complaints regarding sales and service.
- Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Operated equipment and machinery according to safety guidelines.
Sales and Marketing Executive
Infinity group of Companies
01.2020 - 01.2022
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Reset store displays for special events and seasonal merchandise changes.
- Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented loyalty programs to encourage repeat business from existing customers.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Volunteer Executive Director
Tribal Champions Org
Lusaka , Zambia
01.2024 - Current
- Tribal Champions is a Nonprofit making and Non governmental Organization that is dedicated to combating the persistence issue of tribalism, hate speech, voter apathy by promoting cultural heritage and unity through various social programs like poetry, sports and community engagement.
- Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
- Evaluated existing programs for improvement opportunities while identifying new program ideas.
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Executed on-time, under-budget project management to adhere to project road map.
- Informed board and committee about trends, issues and activities to facilitate policy-making and advocacy.
Data Collector
University of Zambia - Dept. of Agro-Economics
01.2018 - 01.2019
- Performed data entry operations using various software applications.
- Verified the accuracy of entered information before it was included in a report or database.
- Translated written documentation and notes into emails and other types of correspondence.
- Gathered data from surveys and questionnaires to ensure accuracy of information.
- Ensured that all collected data was stored securely according to company policy.
- Helped individuals fill out forms and questionnaires and answer questions to foster accuracy.
- Visited homes or places of business to conduct studies or collect data.
Education
Bachelor of Arts - B.A in Political Science And Public Administration
University of Zambia
Lusaka 10-2020
Certificate in Monitoring And Evaluation
University of Zambia Department of Psychology
Lusaka10-2019
Namwianga Secondary School
Kalomo11-2012
Skills
- Data-driven decision making
- Budget development
- Strategic planning
- Industry partnerships
- Competitive analysis
- Accident investigation
- Safety training development
- First aid administration
- Occupational health programs
- Meeting planning
- Customer relations
- Multi-task management
- Advanced MS office suite
- Marketing
- File organization
- Strong problem solver
- Relationship building
- Administrative operations
- Data collection
- Coordination
- Computer proficiency
- Office administration
- Human resource laws
- Fundraising strategies
- Monitoring and evaluation
- Professionalism and etiquette
- Problem-solving
- Policy interpretation
- HR policies compliance
- HR software proficiency
- Employee engagement
- Data entry
- Project management
- Workplace diversity awareness
- Strategic business relationships
- Cost reduction initiatives
- Time management
- Problem solving
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Languages
English
Advanced
C1
References
Dr. Alex Ng’oma
Lecturer, University of Zambia
+260978457601
Mr. Aubrey Mpatisha
Reg. Sales Manager. Infinity Group
+260965111100
Mr. Twaambo Chibbonta
Buss. Dev Manager. GlobeSpan Invest Ltd
+260979886684
Timeline
Volunteer Executive Director
Tribal Champions Org
01.2024 - Current
Sales and Marketing Officer
Globe Span Investments Ltd
01.2022 - 01.2025
Sales and Marketing Executive
Infinity group of Companies
01.2020 - 01.2022
Data Collector
University of Zambia - Dept. of Agro-Economics
01.2018 - 01.2019
Bachelor of Arts - B.A in Political Science And Public Administration
University of Zambia
Certificate in Monitoring And Evaluation
University of Zambia Department of Psychology
Namwianga Secondary School