Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

O’BRIEN CHAILE SAPANOI

Summary

Results-driven individual with a solid track record of over 4 years in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

7
7
years of professional experience

Work History

Sales and Marketing Officer

Globe Span Investments Ltd
01.2022 - 01.2025
  • Created sales volume reports to reflect overall business trends and business vertical trends.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Identified potential upsell opportunities during customer interactions and promoted additional products and services accordingly.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Established and maintained consistent and vibrant corporate image through product lines, represented company at trade events and developed strategic relationships with key prospects.
  • Resolved customer complaints regarding sales and service.
  • Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Operated equipment and machinery according to safety guidelines.

Sales and Marketing Executive

Infinity group of Companies
01.2020 - 01.2022
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Reset store displays for special events and seasonal merchandise changes.
  • Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented loyalty programs to encourage repeat business from existing customers.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.

Volunteer Executive Director

Tribal Champions Org
Lusaka , Zambia
01.2024 - Current
  • Tribal Champions is a Nonprofit making and Non governmental Organization that is dedicated to combating the persistence issue of tribalism, hate speech, voter apathy by promoting cultural heritage and unity through various social programs like poetry, sports and community engagement.
  • Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
  • Evaluated existing programs for improvement opportunities while identifying new program ideas.
  • Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Informed board and committee about trends, issues and activities to facilitate policy-making and advocacy.

Data Collector

University of Zambia - Dept. of Agro-Economics
01.2018 - 01.2019
  • Performed data entry operations using various software applications.
  • Verified the accuracy of entered information before it was included in a report or database.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Gathered data from surveys and questionnaires to ensure accuracy of information.
  • Ensured that all collected data was stored securely according to company policy.
  • Helped individuals fill out forms and questionnaires and answer questions to foster accuracy.
  • Visited homes or places of business to conduct studies or collect data.

Education

Bachelor of Arts - B.A in Political Science And Public Administration

University of Zambia
Lusaka
10-2020

Certificate in Monitoring And Evaluation

University of Zambia Department of Psychology
Lusaka
10-2019

Namwianga Secondary School
Kalomo
11-2012

Skills

  • Data-driven decision making
  • Budget development
  • Strategic planning
  • Industry partnerships
  • Competitive analysis
  • Accident investigation
  • Safety training development
  • First aid administration
  • Occupational health programs
  • Meeting planning
  • Customer relations
  • Multi-task management
  • Advanced MS office suite
  • Marketing
  • File organization
  • Strong problem solver
  • Relationship building
  • Administrative operations
  • Data collection
  • Coordination
  • Computer proficiency
  • Office administration
  • Human resource laws
  • Fundraising strategies
  • Monitoring and evaluation
  • Professionalism and etiquette
  • Problem-solving
  • Policy interpretation
  • HR policies compliance
  • HR software proficiency
  • Employee engagement
  • Data entry
  • Project management
  • Workplace diversity awareness
  • Strategic business relationships
  • Cost reduction initiatives
  • Time management
  • Problem solving
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Languages

English
Advanced
C1

References

Dr. Alex Ng’oma

Lecturer, University of Zambia

+260978457601

Mr. Aubrey Mpatisha

Reg. Sales Manager. Infinity Group

+260965111100

Mr. Twaambo Chibbonta

Buss. Dev Manager. GlobeSpan Invest Ltd

+260979886684

Timeline

Volunteer Executive Director

Tribal Champions Org
01.2024 - Current

Sales and Marketing Officer

Globe Span Investments Ltd
01.2022 - 01.2025

Sales and Marketing Executive

Infinity group of Companies
01.2020 - 01.2022

Data Collector

University of Zambia - Dept. of Agro-Economics
01.2018 - 01.2019

Bachelor of Arts - B.A in Political Science And Public Administration

University of Zambia

Certificate in Monitoring And Evaluation

University of Zambia Department of Psychology

Namwianga Secondary School
O’BRIEN CHAILE SAPANOI