ROSE JERE
LUSAKA
Summary
I am a 2017 graduate with experience in Data entry, loan coordination, Customer service and administration. I have worked as a Data Entry Clerk for Zambia National Commercial Bank under the IFSR9 project, where most of my work involved data entry, collateral maintenance, and calling customers who did not put correct information on the documents to be able to get correct information and update in the system, I also brought about accuracy in the customers' application forms by being able to assist clients fill in the correct information and directing them to appropriate desks for further queries. I have also worked as a Loan Officer for Jaden Cash Advance, where I was engaged in customer service and office administration through phone calls, walk-ins at the offices and marketing Jaden Cash Advance. At Jaden Cash Advance I was able to answer phone calls and serve customers according to any need they wanted help with. I was also in charge of supervising the branches Jaden Cash Advance had in markets. I am currently obtaining a Bachelor's degree in Information and Communication Technology from Information and communication University, and I have a certificate in Information and Communication Technology from Lusaka Youth Resource Centre.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Keda Zambia Ceramics
Lusaka
07.2023 - Current
- Created spreadsheets to track data entries.
- Provided support to management staff in regards to data entry processes.
- Utilized specialized software applications related to the job role.
- Assisted colleagues with resolving any issues related to data entry operations.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Organized files according to established procedures for easy retrieval later on.
- Compiled reports based on gathered information.
- Identified and corrected data entry errors to prevent duplication across systems.
- Followed up on pending tasks until completion.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
Office Assistant
BIU Capital Limited
07.2022 - 05.2023
- To perform different clerical and administrative functions.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Managed inventory of office supplies and placed orders when needed.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Provided administrative support to multiple departments as needed.
- Answered phone calls and directed them to appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Developed organizational filing systems for confidential customer records and reports.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Organized and scheduled meetings and appointments for management.
Data Associate
Catholic Relief Services
09.2020 - 02.2021
- Interprets and implements effectively the Smart Care System and health information management systems, Health Facility Level.
- Audited the accuracy of existing databases by running tests against sample datasets.
- Supported research initiatives by extracting relevant datasets from external sources.
- Maintained accurate records of all data collected and stored in the database.
- Collaborated closely with cross-functional teams to understand their data needs and provide appropriate solutions.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Communicated by telephone and email for routine exchange of information.
- Maintained databases by creating new records or updating existing ones.
Loan Officer, Supervisor
Jaden Cash Advance
01.2019 - 02.2020
- Attending to clients via the phone by answering phone calls and making payment follow-ups.
- Negotiated terms and conditions of loan contracts.
- Approved or denied loan applications based on established guidelines.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Provided customer service support throughout the entire process from application through closing.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Developed and maintained relationships with potential customers to increase loan business.
- Verified accuracy of loan documents prior to approval.
- Delivered high levels of customer service to facilitate smooth processes.
- Approved loan within specified limits or referred to appropriate approval level.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed loan agreements to confirm completeness and accuracy.
- Performed daily maintenance of loan applicant database.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Met with applicants to obtain information for loan applications and answer questions about process.
Data Entry Clerk
Zambia National Commercial Bank
11.2017 - 11.2018
- Originated, reviewed, processed, and administered customer loan proposals.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Scanned documents into appropriate databases for storage purposes.
- Reviewed existing information for accuracy and made necessary corrections.
- Updated existing records with new or revised information as needed.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Compiled reports based on gathered information.
- Created spreadsheets to track data entries.
- Stored hard copies of data in organized files to optimize retrieval.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Education
Certificate in Information Communication And Tech
Lusaka Youth Resource Centre
Lusaka, Zambia07-2017
High School Diploma -
Mwavi Secondary School
Luangwa10-2014
Primary School Certificate -
Chalimbana Primary School
Chongwe12-2011
Bachelor of Applied Science in Information Technology - B.A in Information And Communication Technology
Information And Communication University
Lusaka, ZambiaSkills
- Data entry
- Loan coordination
- Customer service
- Collateral maintenance
- Accuracy in application forms
- Directing clients to appropriate desks
- Office administration
- Marketing
- Supervision
- Health information management systems
- HIV Prevention, Treatment, Care, and Support
- HIV testing services
- Report preparation and submission
- Advanced clerical knowledge
- Excellent communication skills
- Strong interpersonal skills
- Database maintenance
- General office management
- Interest recalculation
- Confidentiality maintenance
- Data compilation and organization
- Appointment scheduling
Contact
- +260 972 145 715
- +260 967 307 458
Personal Information
- Gender: Female
- Marital Status: Single
- Religion: Christian
Accomplishments
- Best Student award
Languages
Nyanja
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Data Entry Clerk
Keda Zambia Ceramics
07.2023 - Current
Office Assistant
BIU Capital Limited
07.2022 - 05.2023
Data Associate
Catholic Relief Services
09.2020 - 02.2021
Loan Officer, Supervisor
Jaden Cash Advance
01.2019 - 02.2020
Data Entry Clerk
Zambia National Commercial Bank
11.2017 - 11.2018
Certificate in Information Communication And Tech
Lusaka Youth Resource Centre
High School Diploma -
Mwavi Secondary School
Primary School Certificate -
Chalimbana Primary School
Bachelor of Applied Science in Information Technology - B.A in Information And Communication Technology
Information And Communication University
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