Shamiso Karen Kachembere
Kitwe
Summary
An IT Officer eager to embrace more challenging and expansive roles within a dynamic industry. Proven track record in maintaining IT infrastructure, resolving complex issues, and implementing innovative solutions. Seeking a strategic position that allows me to broaden my skills, tackle new challenges, and contribute to the success of an organization on a larger scale.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ICT Officer
Fincred Finance
05.2022 - Current
- Technical Support: Provided hands-on technical support for hardware, software, and peripherals.
- Resolved issues promptly to ensure uninterrupted operations.
- Configured routers, switches, and firewalls.
- User Support: Offered comprehensive user support, addressing IT-related queries, conducting training sessions, and managing user accounts.
- ICT Security: Implemented and managed security protocols to safeguard IT systems
- Conducted security audits and enforced ICT security policies.
- System Management: Oversaw system updates, upgrades, and regular backups
- Developed disaster recovery plans.,
- Project Management: Coordinated, and executed ICT projects such as: spearheading system migration and implementation
- Documentation: Maintained up-to-date documentation of ICT systems, configurations, and procedures
- Creation of user manuals for systems
- Vendor Liaison: Interacted with ICT vendors for procurement, support, and maintenance.
- Maintenance and tracking of all company Social Media platforms
- Preparation of yearly IT Budgets
Part Time- Virtual Social Media Manager
Cafe Oasis
10.2023 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Wealth Consultant
Prudential Life Assurance
11.2021 - 04.2022
- Managing the delivery of wealth management services to clients,
- Discussing investment options with potential clients,
- Advising clients on retirement and investment planning based on financial goals,
- Soliciting new clients through cold-calling, emailing, and advertising
- Organized diverse activations across different organizations to promote and educate potential clients.
Internship - Accountant
Roost Custom T/A Richmond Furniture
02.2018 - 08.2018
- Use of SAP (Systems Applications and Programs),
- Stock take - Quarterly,
- Bank Reconciliation of company,
- Timber Reconciliation,
- Marketing of products,
- Social Media advertisement
- Handled day-to-day accounting processes to drive financial accuracy.
Internship - Accounting Auditing
Mwaturura and Company
10.2017 - 02.2018
- Audits Trails,
- Sales reports - record of sales activities daily,
- Stock take at the end of Clients financial year,
- Client ZIMRA (Zimbabwe Revenue Authority) Accounts
Education
Business Management And Information Technology
Catholic University of Zimbabwe
Harare, Zimbabwe06.2019
Skills
- Problem solving
- Working knowledge of WordPress
- Information security
- Time management,
- System integration
- Creative thinking,
- Teamwork,
- Digital skills- Able to manage and implement Social Media campaigns,
- Excellent written and verbal communication skills
- Valid Driver’s license
Certification
- Introduction to Cybersecurity, Cisco, 07/2023
- ISC2 Certification, ISC2, Pending
Languages
Shona
Native language
English
Proficient
C2
Shona
Intermediate
B1
References
References available upon request.
Timeline
Part Time- Virtual Social Media Manager
Cafe Oasis
10.2023 - Current
ICT Officer
Fincred Finance
05.2022 - Current
Wealth Consultant
Prudential Life Assurance
11.2021 - 04.2022
Internship - Accountant
Roost Custom T/A Richmond Furniture
02.2018 - 08.2018
Internship - Accounting Auditing
Mwaturura and Company
10.2017 - 02.2018
Business Management And Information Technology
Catholic University of Zimbabwe
Similar Profiles
Gabrielle SmithGabrielle Smith
Financial Services Representative at World Finance (Formerly Always Money Finance)Financial Services Representative at World Finance (Formerly Always Money Finance)
Shabbir Khan MewatiShabbir Khan Mewati
Area Sales Manager. (ASM) at Bajaj Finance Ltd. (now Bajaj housing finance ltd.)Area Sales Manager. (ASM) at Bajaj Finance Ltd. (now Bajaj housing finance ltd.)
MOHAMMAD ANWARUL KARIMMOHAMMAD ANWARUL KARIM
Executive Director- Standard Setting at Financial Reporting Council (FRC), Bangladesh, Finance Division, Ministry of FinanceExecutive Director- Standard Setting at Financial Reporting Council (FRC), Bangladesh, Finance Division, Ministry of Finance