Theresa Musonda
Registered Nurse
Lusaka,Lusaka
Summary
Knowledgeable and dedicated customer service professional with extensive experience in health/Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Customer Service Representative
Specialty Emergency Services (SES)
Lusaka
09.2021 - Current
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Attending to emergencies calls dispatching the ambulance
- Giving authorization code for clients to visit the hospital
- Sending pre-auth procedure requests to doctors for approval
Registered Nurse, Volunteer
Ministry Of Health, Kabwata HealthPost, Lusaka
Lusaka
05.2021 - 09.2021
- Organized and managed care of patients undergoing various therapies and procedures.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Used strong interpersonal communication skills to convey information to others.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Student Nurse
University Teaching Hospital
Lusaka
03.2020 - 11.2020
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered close patient care, checked vital signs, and monitored telemetry.
- Built rapport with patients and members of patients' support systems.
- Assisted with patient transfers, observing safety protocols to prevent damage to patient and self.
- Observed patient behaviour and reported changes to nurse in charge for resolution.
- Participated in team meetings to discuss patient progress and plan for care.
Student Nurse
Liteta District Hospital
Lusaka
07.2019 - 09.2019
- Worked alongside experienced nursing professionals to learn new procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered close patient care, checked vital signs, and monitored telemetry.
- Built rapport with patients and members of patients' support systems.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Assessed care needs of patients and families utilizing nursing process.
Education
Diploma - Registered Nursing
Lusaka Nursing Institute
9miles Off Great North Road, Lusaka 01.2018 - 12.2020
High School Certificate - High School
David Kaunda Secondary School
Lusaka 01.2013 - 12.2015
Skills
Adaptable
undefinedAccomplishments
- Professional- Earned highest marks for being professional, company-wide.
Certification
Customer service Training - SES
Timeline
ACLS Certification, Alison
11-2023
BLS certification, Alison
11-2023
Customer service Training - SES
06-2022
Customer Service Representative
Specialty Emergency Services (SES)
09.2021 - Current
Registered Nurse, Volunteer
Ministry Of Health, Kabwata HealthPost, Lusaka
05.2021 - 09.2021
Licensed Registered Nurse- NMCZ
03-2021
Student Nurse
University Teaching Hospital
03.2020 - 11.2020
Student Nurse
Liteta District Hospital
07.2019 - 09.2019
Diploma - Registered Nursing
Lusaka Nursing Institute
01.2018 - 12.2020
High School Certificate - High School
David Kaunda Secondary School
01.2013 - 12.2015
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