Tuganile Tonga
Summary
Adept Digital Migrator from First National Bank, I excel in leveraging computer and communication skills to enhance customer transition to digital platforms, achieving significant cash migration. My approach, focused on customer education and relationship building, has consistently delivered convenience and cost-effectiveness, underscoring my adaptability and leadership prowess in driving digital adoption. I am well versed with online banking and have knowledge in sales, i.e insurance, loans and other bank products and services.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Digital Migrator
First National Bank
02.2024 - Current
To onboard and migrate customers to Digital and Alternate channels and ensure cash migration out of branch for all transactions by providing customer education and awareness on Channel capabilities and usability for convenience and cost effectiveness to the customer while developing enduring and rewarding relations with customers by correctly guiding and advising customers to effectively selling and provide face to face customer service
Education
Bachelor Of Science - Banking And Financial Support Services
Mulungushi University
Kabwe, Zambia 11.2023
Skills
- Communication skills
- Computer skills
- Customer service skills
- Adaptability skills
- Interpersonal skills
- Fast learning skills
- Problem solving skills
- Self motivation skills
- Paying attention to detail
- Online banking
- Sales
- Creativity
- Leadership skills
Accomplishments
- Was appointed Head Treasurer at church in grade 9
- Was appointed dormitory captain and acting production unit prefect in grade 10 and got confirmed as prefect in grade 11.
- Was given an award for Best in Principles of Accounting.
- Being offered a job as a Digital Migrator at First National Bank where I have learn new skills such as; Customer Service, Online Banking, Sales and Cash Migration
Certification
None
Additional Information
None
Languages
English
Advanced (C1)
Referees
- Mr Muchochoma-Lecturer at Mulungushi University-0975759348
- Sister Banda- Former Head Mistress-0977780212
- Sister Martha- Sister at Church-0974893700
Timeline
Digital Migrator
First National Bank
02.2024 - Current
Bachelor Of Science - Banking And Financial Support Services
Mulungushi University
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