Alinany Sikazwe
Lusaka
Summary
I'm a dedicated Legal Practitioner with extensive experience in sales and business management. I bring exceptional negotiation skills, conflict resolution, and excellent communication skills. I possess a unique blend of legal knowledge and practical business acumen, allowing me to navigate complex business and legal landscapes effectively. My commitment to excellence and strategic thinking makes me a valuable asset to any team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Legal Aid Assistant Counsel
Legal Aid Board
Livingstone
12.2024 - Current
- Conducting litigation on behalf of clients in criminal and civil matters.
- Interviewing clients and providing legal advice on various legal matters.
- Drafting contracts, demand letters, pleadings and other Court documents.
- Filing court documents on behalf of clients.
- Conducting in-depth legal research.
- Preparing briefs and maintaining court diaries.
- Conducting document reviews, discovery, and other tasks.
- Working in collaboration with fellow Counsel and other staff.
- Offering comprehensive client advice across various legal matters.
- Supporting clients through initial consultation stages leading to accurate identification of issues.
Territory Sales Manager
Multichoice Zambia
07.2023 - 12.2024
- Assembling and managing a team of sales personnel.
- Formulating and implementing sales strategies to meet set targets.
- Ensuring strict adherence to standard operating procedures.
- Facilitating the onboarding of new agents, retailers, and other channel partners.
- Gathering and reporting information on competitor activities.
- Ensuring the availability of updated marketing materials to communicate current campaigns at all sales points.
- Creating and maintaining good relationships between the company and all channel partners.
- Ensuring prudent utilization of company resources, including a company vehicle.
- Conducting regular inspections in agencies to ensure adherence to policies and procedures.
Regional Sales Executive
Multichoice Zambia
08.2014 - 07.2023
- Assembling and supervising a formidable sales team to achieve sales objectives
- Meeting monthly sales targets set by management
- Providing daily, weekly, and monthly sales reports to management
- Ensuring continuous stock availability at the plant and in trade
- Recruitment of new agents and retailers to maintain the desired footprint
- Monitoring and reporting competitor activities
Learner Legal Practitioner
Legal Aid Board
Livingstone
01.2021 - 12.2021
- Interviewing clients and providing legal advice on various legal matters
- Drafting contracts, demand letters, pleadings and other court documents
- Filing court documents on behalf of clients
- Conducting in-depth legal research
- Preparing briefs and maintaining court diaries
- Attending court proceedings and conducting litigation under the supervision of senior Counsel
- Assisting senior Counsel with document reviews, discovery, and other tasks as assigned
- Performing other administrative duties
Churn and Retention Consultant
Multichoice Zambia
Lusaka
01.2014 - 08.2014
- Receiving and responding to customer queries through emails
- Winning back disconnected DStv and GOtv subscribers through outbound voice calls
- Outbound communication of current promotions and campaigns to subscribers
- Capturing and updating subscriber information on DStv and GOtv customer accounts
- Meeting daily outbound call targets
- Preparing and submitting daily, weekly, and monthly churn and retention reports to management
Customer Service Representative
Multichoice Zambia
Lusaka
07.2013 - 01.2014
- Receiving, processing, and resolving customer queries through telephone and email
- Verification and updating of customer information on DStv and GOtv accounts
- Maintaining professional communication with both internal and external clients
- Maintaining high levels of quality assurance in both inbound and outbound calls
- Processing transfer of funds, change of ownership, and creation of new DStv and GOtv customer accounts
- Keeping up to date with business processes, products and services, and company policies to ensure only accurate information is transmitted to all stakeholders
Marketing Executive
Goldman Insurance
Livingstone
01.2013 - 07.2013
- Developing marketing campaigns to promote the company's products and services
- Maintaining good customer relations through effective direct communication
- Working collaboratively with other departments of the company to ensure good service delivery to clients
- Meeting monthly sales targets set by management
Data Entry Clerk
Sable Imaging
Lusaka
08.2012 - 01.2013
- Entering and organizing customer information on the database
- Capturing customer information from Airtel money registration forms
- Registering and approving new Airtel money accounts
Education
Legal Practitioner's Practice Certificate -
Zambia Institute of Advanced Legal Education (ZIALE)
04.2024
Bachelor of Laws (LLB) -
Zambian Open University (ZAOU)
10.2020
Bachelor of Arts in Business Studies (BABS) -
University of Greenwich
03.2013
Advanced Diploma in Business Management -
Zambia Centre for Accountancy Studies (ZCAS)
06.2011
Grade 12 Certificate -
David Livingstone High School
12.2006
Skills
- Negotiation skills
- Dispute resolution
- Interpersonal skills
- Time management
- Team leading
- Communication skills
- Flexibility
- Adaptability
- Legal drafting
- Litigation skills
- Legal research
- Legal analysis
Personal Information
- Nationality: Zambian
- ID Number: 223228/71/1
- Driver's License: 732514
- Date of Birth: 04/09/89
- Gender: Male
- Marital Status: Married
Accomplishments
- Project 1 Million - Multichoice Zambia - 2014
- Launch of GOtv in Choma - Multichoice Zambia - 2015
- Setting up Sales Depot in Choma - Multichoice Zambia - 2015
- Setting up Sales Depot in Livingstone - Multichoice Zambia - 2017
- Increased footprint for channel partners by over 200% - Multichoice Zambia - 2023
- Improved brand visibility in Southern Province - Multichoice Zambia - 2023
- Established strong relationships between the company and channel partners in Muchinga and Northern Provinces - Multichoice Zambia - 2024
Professionalaccreditation
- Law Association of Zambia (LAZ), Full Member
- Zambia Institute of Marketing (ZIM), Associate Member
- Association of Business Executives (ABE), Associate Member
Certification
- Legal Drafting and Negotiation Skills
- Customer Service Excellence
Personal Qualities
- Result Oriented
- Hard working
- Team Player
- Ambitious
- Fast Learner
- Empathetic
Languages
- English - Excellent
- Nyanja - Excellent
- Bemba - Very good
Hobbies and Interests
- Watching Football
- Reading Books
- Social Networking
- Physical Exercising
Extracurricular Activities
Building Committee Member, Presbyterian Church, Lusaka, Present Member, Lion's Club, Choma, 2015 - 2020
Additional Information
Geographical Preferences: None
Health: Excellent
Availability Date: Immediate
References
- Ms. Sandra Chibuye, Legal Aid Board, Lusaka, +260 977456226
- Mr. Moses Shakapanga, Multichoice Zambia, Lusaka, +260 978980969
- Mrs. Maureen Manda, Goldman Insurance, Livingstone, 0213324645
- Mr. Haworth Milambo, Sable Imaging, Lusaka, +26 0978244394
Timeline
Legal Aid Assistant Counsel
Legal Aid Board
12.2024 - Current
Territory Sales Manager
Multichoice Zambia
07.2023 - 12.2024
Learner Legal Practitioner
Legal Aid Board
01.2021 - 12.2021
Regional Sales Executive
Multichoice Zambia
08.2014 - 07.2023
Churn and Retention Consultant
Multichoice Zambia
01.2014 - 08.2014
Customer Service Representative
Multichoice Zambia
07.2013 - 01.2014
Marketing Executive
Goldman Insurance
01.2013 - 07.2013
Data Entry Clerk
Sable Imaging
08.2012 - 01.2013
Legal Practitioner's Practice Certificate -
Zambia Institute of Advanced Legal Education (ZIALE)
Bachelor of Laws (LLB) -
Zambian Open University (ZAOU)
Bachelor of Arts in Business Studies (BABS) -
University of Greenwich
Advanced Diploma in Business Management -
Zambia Centre for Accountancy Studies (ZCAS)
Grade 12 Certificate -
David Livingstone High School
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