Butler Kwalela Sililo
Lusaka,Zambia
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading groups and managing multiple tasks at once.
Overview
13
13
years of professional experience
Work History
Contributions Officer - Secondment to KYC Unit
National Pension Scheme Authority
Lusaka, Zambia
12.2022 - Current
- Prepare weekly KYC reports to Senior Contributions Officer
- Review and report to security all suspicious eNAPSA fraud related applications
- Supervise the eNAPSA signup approval process
- Supervise the eNAPSA member and employer registration approval process
- Supervise the eNAPSA member amendment application process
- Ensure that all verified shared National Registration Numbers are actioned correctly on the same
- Interact with clients to obtain KYC and other compliance information and documentation
- To do corporate actions on existing customers and ensure that customers' information is accurate and updated on database
- Orients members, employers and other stakeholders on the use of the newly deployed eNAPSA and other eServices
- Resolves Know Your Customer (KYC) related queries such as member updates from support stations to facilitate for timely payment of benefits
- Attend to member and employer complaints and queries through appropriate recourse to procedures to ensure NAPSA responds in a timely manner
- Resolve or escalate all cases arising from the Pre-Retirement Benefits
- Collaborate with Inspectorate to ensure that all dormant employer accounts are either suspended or ceased
- Training of staff on KYC related subjects
- Collaborating with other business units on KYC related matters
Contributions Clerk
National Pension Scheme Authority
Lusaka, Zambia
06.2016 - 12.2022
- Verifying and processing member and employer registration forms so that all eligible members and employers are accurately registered with NAPSA
- Amending of member and employer records in order to effect changes
- Delete and merge members with duplicate records
- Reviewing and approving of employer and member registrations applied via enapsa portal
- Reviewing and approving of employer and member amendments applied via enapsa
- Issuing membership cards to all registered members so that members may have reference numbers
- Bulk printing of membership cards using the active employers register which are later delivered to the members through the inspectors and employer representatives
- Communicating with both employers and members verbally or in writing in order to resolve queries and provide necessary information
- Liaising with inspectors in order for them to help in obtaining information necessary for completing registration of members and employers
- Issuing of confirmation of registration letters to registered employers.
Payments and Reconciliations Officer
FINCA Zambia
Lusaka, Zambia
09.2013 - 02.2014
- Monitoring of branch cash daily positions using the centralized system
- Follow up on all unmatched and outstanding items by generating written queries to the applicable unit/branch
- Ensure cleanliness and integrity of all internal general ledger accounts in the branches and Head office entities under coverage through the review of their proof of accounts
- Reconciliation of all settlement transactions using the transactions/settlement reports to ensure appropriate values are received by the bank as at when due.
Branch accountant
FINCA Zambia
Lusaka, Zambia
01.2012 - 08.2013
- Supervision of Bank tellers, Customer care officers, accounting opening officer and branch operations staff
- Ensuring that clients loan repayments and savings deposits are posted correctly to right accounts
- Making sure that there is order in banking hall and clients are attended to in time
- Preparations of daily branch operation reports
- Branch Vault custodian
- Ensuring that only authorized transactions are posted in the system
- Opening and closing of the branch
- Constant review of client's savings and loan accounts
- Petty cash management, making sure that only fully authorized vouchers are processed
- Making sure that all teller transactions and client's loan and savings files are well filed.
Accounts assistant
FINCA Zambia
Lusaka, Zambia
03.2011 - 12.2012
- Processing of Loan Applications
- Bank Reconciliations
- Reconciliations of daily cash reports from branches for onward transmission to the Director, CFO and Chief operational officer
- Performed administrative and clerical duties such as word processing and data entry.
Education
Master of Business Administration -
Chandīgarh University
India 06.2022 -
Certificate in Prosecution -
National Institute of Public Administration
Lusaka2021
Bachelor of Business Administration -
University of Lusaka
Lusaka2020
ZICA Technician -
Zambia Centre For Accountancy Studies
Lusaka2010
School Certificate -
Solwezi Technical Secondary School
Solwezi2005
Skills
- Experience in implementing KYC related changes
- Experience in KYC documentation and processing
- Detail oriented and organized, as well as proactive in following upon pending deliverables
- Accountable for timely KYC portfolio management while maintaining quality expectations
- Attention to detail including accuracy and consistency
- Work both independently and as a team in order to produce expected results
- Flexibility to work extended hours to meet deadlines when necessary
- Act decisively and manage multiple tasks simultaneously
- Collecting intake documents for new clients
- Problem solving, proactive
PROFESSIONAL REFEREE'S
Mr. Delmer Zulu
Manager - Accounts Management
National Pension Scheme Authority (NAPSA)
Mobile: +260 955 433 412
Ms. Judith Mulenga
Project Manager ZNPF closure
National Pension Scheme Authority (NAPSA)
Mobile: +260 979 414 327
Mr. Eltone Makaliki
Project Manager - eChannels
National Pension Scheme Authority (NAPSA)
Mobile: +260 966 157 164
Timeline
Contributions Officer - Secondment to KYC Unit
National Pension Scheme Authority
12.2022 - Current
Master of Business Administration -
Chandīgarh University
06.2022 -
Contributions Clerk
National Pension Scheme Authority
06.2016 - 12.2022
Payments and Reconciliations Officer
FINCA Zambia
09.2013 - 02.2014
Branch accountant
FINCA Zambia
01.2012 - 08.2013
Accounts assistant
FINCA Zambia
03.2011 - 12.2012
Certificate in Prosecution -
National Institute of Public Administration
Bachelor of Business Administration -
University of Lusaka
ZICA Technician -
Zambia Centre For Accountancy Studies
School Certificate -
Solwezi Technical Secondary School
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