ELIJAH CHALA
SAFETY OFFICER
Ndola,08
Overview
1
1
Certification
6
6
years of professional experience
6050
6050
years of post-secondary education
Work History
Depot Clerk
Food Reserve Agency
Copperbelt, Mpongwe
06.2022 - 05.2026
- Processed customer orders efficiently and accurately at the Food Reserve Agency.
- Assisted in inventory management and stock replenishment tasks regularly.
- Maintained organized records of transactions and inventory levels daily.
- Adhered to safety regulations while handling food items during processing.
- Performed data entry into inventory management systems for accurate tracking.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in conducting quality control checks on food supplies.
- Collaborated with team members to streamline workflow procedures.
- Handled customer inquiries regarding food availability and services.
- Trained new staff on operational processes and safety protocols.
- Performed data entry tasks to update customer accounts records.
- Processed customer orders promptly and accurately.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Maintained inventory levels of office supplies and equipment as needed.
- Created memos, letters, emails, reports, presentations as requested by management.
- Prepared deposits according to established procedures.
- Reviewed files, records and other documents to obtain information or respond to requests.
Direct Sales Representative
Earth metals
Ndola, copperbelt
04.2021 - 06.2022
- Engaged customers to promote and sell metal products effectively.
- Developed product knowledge to assist customers with inquiries and selections.
- Managed inventory levels to ensure adequate stock for sales activities.
- Maintained clean and organized sales displays to attract customer interest.
- Provided feedback on customer preferences to inform product development efforts.
Salesman
Mapalo General Dealers
Ndola
01.2020 - 05.2021
- Managed in-shop inventory, including stock organization and assisting with systematic stock-taking procedures.
- Delivered excellent customer service by warmly welcoming clients and proactively assisting them in finding desired products.
- Handled cash transactions securely and maintained accountability for the sales float.
- Supported business operations by preparing and submitting accurate daily and weekly sales reports to management.
- Engaged customers to identify needs and suggest appropriate products.
- Processed sales transactions accurately and efficiently at the point of sale.
- Developed product knowledge to effectively communicate features and benefits.
- Collaborated with team members to maintain a positive store environment.
- Educated customers on product features and technical details to highlight benefits.
- Greeted customers and provided information about products and services.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
Education
Certificate - Occupation Healthy And Safety
High Impact Institute
Ndola, Zambia 03-2025
Certificate of Technical Studies - Transport and logistics
High Impact Institute
Ndola, Zambia 11-2025
Certificate - Business Administration
Sunrise Institute
Lusaka, Zambia06-2024
Grade 12 Certificate -
Mulongo Secondary School
NdolaGrade 9 Certificate -
Chelengwa Basic School
Grade 7 Certificate -
Chilengwa Basic School
Skills
- Customer service
- Computer literacy ( Microsoft excel and word)
- Inventory management
- Administrative reporting
- Financial handling
- Reliability
- Attention to detail
- Direct interaction with customers or clients
- Operational reporting
- Client administration
- Stock organization
Languages
English
Proficient (C2)
C2
Bemba
Native
Native
Lozi
Upper Intermediate (B2)
B2
Tonga
Intermediate (B1)
B1
Timeline
Depot Clerk
Food Reserve Agency
06.2022 - 05.2026
Direct Sales Representative
Earth metals
04.2021 - 06.2022
Salesman
Mapalo General Dealers
01.2020 - 05.2021
Certificate - Occupation Healthy And Safety
High Impact Institute
Certificate of Technical Studies - Transport and logistics
High Impact Institute
Certificate - Business Administration
Sunrise Institute
Grade 12 Certificate -
Mulongo Secondary School
Grade 9 Certificate -
Chelengwa Basic School
Grade 7 Certificate -
Chilengwa Basic School
Summary
A diligent and reliable professional with over 4 years of hands-on experience in customer-facing sales and administrative depot operations. Proven ability in stock management, accurate record-keeping, and providing excellent service to customers and clients. Seeking to leverage a strong work ethic, attention to detail, and commitment to efficiency in a challenging new role.
Languages
- English, Fluent
- Bemba, Native
- Nyanja, Good
Personal Information
Title: Clinical Officer General
References
Available upon request
Clinical Service And Professional Practice
- Experienced in clinic and ward patient management
- Familiar with emergency equipment and procedures
- Supports surgical patient care through monitoring and follow-up
- Maintains accurate and ethical medical documentation
- Participates in outreach and community health programs
- Contributes to quality improvement and clinical learning activities
- Demonstrates teamwork, accountability, and service-focused care
Organization Memberships
- Health Professions Council of Zambia (HPCZ)
- Clinical Officers Association of Zambia (COAZ)
References
- Elder Sitwala Sitwala, Seventh-day Adventist Church (S.D.A), 0967302550
- Madam Trisca Kaoma, Copperbelt Marketing Officer (MO), Food Reserve Agency (FRA), 0974060182
- Madam Liane Mpala, Marketing Assistant, Mpongwe District (MA), 0973210184
Hobbies and Interests
- Singing
- Spending time with friends and family
- Making new friends
- Visiting new places
- Studying the Bible and praying
Disabilities
None