Efficient professional in inventory management and logistics, known for high productivity levels and the ability to complete tasks swiftly. Possess specialized skills in accurate order picking, inventory auditing, and safe material handling, ensuring smooth operations. Excel in time management, teamwork, and adaptability, leveraging these soft skills to meet deadlines and support colleagues effectively. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Hi, I’m
GERALD PHIRI
Ndola
Summary
Overview
3
years of professional experience
Work History
ZAMBEZI PORTLAND CEMENTNdola
Store Team Member
07.2022 - Current
Job overview
- Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Processed returns and exchanges according to company policy.
- Conducted regular inventory checks to ensure accurate stock levels.
- Participated in weekly team meetings to discuss strategies for improving customer service.
- Prepared promotional materials for display in-store or online.
- Ensured compliance with safety regulations while handling merchandise.
- Assisted customers with carry-out orders from the store.
- Assisted with unloading deliveries from trucks and organizing them in the back room.
- Handled customer complaints professionally and efficiently.
- Assisted in stocking shelves with merchandise.
- Organized and maintained store displays.
- Greeted customers and provided excellent customer service.
- Adhered to all company policies regarding customer service standards.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
Education
Nsanje Hills Training InstituteLusaka
from Store
01-2023
University Overview
Skills
- Inventory control
- Customer service
- Cash handling
- Visual merchandising
- Safety compliance
- Team collaboration
- Stock organization
- Merchandise display
- Complaint resolution
- Order processing
- Delivery assistance
- Promotional material preparation
- Time management
- Data entry proficiency
- Workplace safety
- Returns and exchanges
- Store maintenance
- Cleanliness and hygiene
- Forklift operation
- Loading techniques
Timeline
Store Team Member
ZAMBEZI PORTLAND CEMENT
07.2022 - Current
Nsanje Hills Training Institute
from Store
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