Kasalapo Kelvin Chundu
Kalumbila
Summary
A confident, hardworking and self-motivated ICT Professional with good interpersonal and communication skills. Experienced in providing timely and up-to-date ICT advice to both managers and employees whilst at the same time creating an opportunity for a brighter and safer future with the aid of technological advancements.
- Registered member of The Engineering Institute of Zambia
- Registered member with Information and Communication Technology Association of Zambia
Overview
13
13
years of professional experience
Work History
ICT Officer
FQM Trident Limited
Kalumbila
2021.07 - Current
- Evaluate emerging technologies for potential application within organization's environment.
- Assist in developing policies for the secure use of IT systems by staff members.
- Manage IT projects from conception through completion.
- Implement backup procedures for data recovery in case of system failure or disaster.
- Coordinate with vendors for procurement of hardware and software solutions at best prices available in market.
- Provide technical assistance to users with hardware and software issues.
- Serve as Disciplinary Chairperson
ICT Technician
FQM Trident Limited
Kalumbila
2013.04 - 2021.06
- Providing support in the various ICT functions, which include Service desk support, desktop, laptop, printer, and radio link communication configuration and installation, Server 2008 - 2012 Active directory and exchange support.
- Tested new technologies and developed strategies for their successful integration into existing systems.
- Assisted in developing policies for the secure use of IT systems by staff members.
- Performed troubleshooting on all hardware, software, networking components and peripherals.
- Resolved customer complaints regarding IT services in a timely manner.
ICT Intern
Trident Projects Limited
Kalumbila
2012.10 - 2013.04
- Assist with general office reception and other duties, as assigned; utilize discretion when dealing with the public and employees on sensitive, confidential matters.
- Updated hardware, software, and security protections with latest standards.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Identified system data, hardware or software components to meet user needs.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
IT Sales Assistant
Dreamland Networks
Kitwe
2011.12 - 2013.10
- After sales end user support, ICT customer service, CCTV installation and configuration, ICT sales and marketing.
- Processed orders accurately and efficiently using a POS system.
- Provided excellent customer service to clients in person and over the phone.
- Ensured compliance with company policies and procedures at all times.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Assisted customers with returns, exchanges and refunds.
Education
Bsc. Information Systems And Technology -
University of Lusaka
Lusaka06.2024
Diploma in Telecommunications -
Zambia ICT College
Ndola12.2011
Diploma in Information Systems and Programming -
National Institute of Public Administration
Lusaka12.2005
Full Grade 12 Certificate -
Kansenshi Secondary School
Ndola12.2002
Skills
- IT service management
- Network Administration
- Disaster Recovery
- Virtualization
- Team Collaboration
- Documentation And Reporting
- Team Development
Affiliations
- Travelling
- Reading
- Bicycle riding
- Swimming
- Golf
Languages
- English, Native speaker
- Bemba, Proficient
- Nsenga, Proficient
References
- Grant Southey, Business Relationship Lead, FQM Trident Limited, +260762169339, Grant.Southey@fqml.com
- Brighton Mwiinga, Human Resources Manager, FQM Trident Limited, +260968678568, Brighton.Mwiinga@fqml.com
Timeline
ICT Officer
FQM Trident Limited
2021.07 - Current
ICT Technician
FQM Trident Limited
2013.04 - 2021.06
ICT Intern
Trident Projects Limited
2012.10 - 2013.04
IT Sales Assistant
Dreamland Networks
2011.12 - 2013.10
Bsc. Information Systems And Technology -
University of Lusaka
Diploma in Telecommunications -
Zambia ICT College
Diploma in Information Systems and Programming -
National Institute of Public Administration
Full Grade 12 Certificate -
Kansenshi Secondary School
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