MWENDA SITUKWE
Kasama
Summary
Dynamic Human Resources Officer with over three years of experience in administrative support and human resources, dedicated to enhancing workplace culture and operational efficiency. Proven expertise in recruitment processes, employee training program development, and conflict resolution. Committed to fostering a positive work environment through strategic planning and effective collaboration. Recognized for meticulous attention to detail, and the ability to implement initiatives that drive employee satisfaction and compliance. Passionate about continuous learning and professional growth, with a solid foundation in social work that enriches interpersonal interactions.
Overview
7
7
years of professional experience
Work History
Human Resources Officer
The Urban Hotel Group
03.2025 - Current
- Streamlined hiring processes for seamless new-hire integration and rapid training on company policies.
- Conducted regular appraisals and performance reviews to enhance employee development and organizational performance.
- Ensured full compliance with employment laws, guiding managers and staff on policy adherence.
- Managed attendance and payroll functions, facilitating accurate and timely compensation.
- Oversaw the performance management process, aiding managers in setting objectives, and implementing improvement plans.
- Delivered targeted training programs to enhance employee skills, and ensure high-quality service standards.
- Fostered positive employee relations by addressing grievances and managing trade union interactions.
- Maintained accurate HR documentation and helped generate analytical reports to support strategic decisions.
- Conducted exit interviews with departing employees to assess reasons for leaving.
Volunteer
Cindi k
Ndola
01.2021 - Current
- Led a needs assessment for vulnerable and marginalized Kansenshi communities, including data collection, analysis, and reporting.
- Supervised food distribution efforts, benefitting over 700 child-headed households.
- Conducted regular house visits to monitor the safety and well-being of each child under the CINDI K program and identified and addressed health and safety issues reducing incidents by 1.5%.
- Authored comprehensive reports and prepared meeting minutes.
- Developed and facilitated computer training skills that increased computer literacy in 20 pupils at CINDI K school.
Social Work Intern
Makeni Health Centre
Lusaka
01.2020 - Current
- Improved patient satisfaction by 20% by providing immediate, respectful support to 50 HIV/AIDS patients.
- Improved patient outcomes by 15% by coordinating with 5 healthcare teams to deliver comprehensive care.
- Guided patients in accessing financial assistance programs.
- Maintained accurate patient assessments and documentation.
Admin Support/ Human Resources
Kalungwishi Estates Limited
08.2021 - 03.2025
- Collected and presented operational data to top management to support strategic decision-making.
- Handled recruitment efforts including CV reviews, shortlisting, and interviewing, ensuring top-tier candidate selection.
- Updated and enforced company policies, maintaining compliance with labor laws and achieving zero issues in audits.
- Enhanced workplace safety through health initiatives and training, which reduced formal complaints by 25% within a year.
- Implemented compensation and benefits management, increasing employee satisfaction by 15%, and supported development training.
- Negotiated reductions in supplier costs, achieving a 10% decrease in protective clothing expenses.
- Organized annual company events, boosting employee engagement scores by 30%.
Program intern
Seevca
Chirundu
10.2018 - 05.2019
- Conducted monitoring and evaluation for the Community-Led Total Sanitation (CLTS) initiative in rural communities.
- Improved well-being for 50 vulnerable children and adolescents by providing comprehensive case management under SEEVCA project.
- Assisted in distributing agricultural inputs to subsistence farmers in rural areas.
- Performed data collection for Chirundu Council land and plot management.
Education
Advanced Professional Diploma - Human Capital Management
Zambia institute of human resource management
Lusaka, Zambia01.2023
bachelors - Social Work
The university of zambia
Lusaka, Zambia01.2020
Skills
- HCM
- Google Suite
- HRIS
- Employment law compliance
- Conflict resolution
- Microsoft office
Accomplishments
- Reduced personal protective clothing costs by 10% through supplier negotiations
- Increased employee engagement scores by 30% through annual company celebrations
- Decreased formal complaints by 25% with effective conflict resolution strategies
- Improved employee satisfaction scores by 15% over two years, with enhanced benefits
References
- Kalungwishi Estates Limited
Derrick Sianga, General Manager - 0979707779
- Cindi K
Ms Masuwa, Assistant Coordinator, 0975401402
- Ilia Kenyi, 0973842750
Timeline
Human Resources Officer
The Urban Hotel Group
03.2025 - Current
Admin Support/ Human Resources
Kalungwishi Estates Limited
08.2021 - 03.2025
Volunteer
Cindi k
01.2021 - Current
Social Work Intern
Makeni Health Centre
01.2020 - Current
Program intern
Seevca
10.2018 - 05.2019
Advanced Professional Diploma - Human Capital Management
Zambia institute of human resource management
bachelors - Social Work
The university of zambia
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