Patience Chisha Chifunda
Lusaka,09
Summary
I am a young and enthusiastic person with strong interpersonal skills and a belief in my own capabilities. I am always eager to learn new things and grow, and I believe that I can succeed at any task that I set my mind to. I am also an analytical thinker, which helps me to achieve tasks efficiently and effectively. I am able to adapt easily to new environments and work well with people from different backgrounds. In addition, I am able to work under pressure and apply basic knowledge with minimum supervision, I pay attention to detail, I am Committed to work and meeting deadlines and I possess strong ethical and moral values. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Administrative Assistant Intern
Centre For Infectious Diseases Research In Zambia
11.2023 - Current
- Streamlined office operations by organizing and maintaining electronic filing systems.
- Enhanced team communication by responding to internal requests and inquiries in a timely manner.
- Assisted with event planning, coordinating logistics for successful meetings and conferences.
- Supported departmental projects, ensuring deadlines were met and objectives achieved.
- Collaborated with cross-functional teams to complete projects efficiently and effectively.
- Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
Client Relationship Specialist
Renaisense
08.2022 - 08.2023
- Maintaining strict confidentiality in speech, correspondence and handling of client information
- Strengthened client relationships by promptly addressing concerns and providing tailored solutions.
- Appointment Management- Schedule, Coordinate and prepare all client appointments with therapists and psychiatrists
- Accounting and Collections- Ensure all Individual-Class client's sessions are fully paid before sessions
- Accurately allocate service cost to corporate and insurance-based clients
- Ensure accurate billing on insurance claim platforms and escalate any issue in a timely manner
- Handling petty cash and activity funds
- Customer Service- Coordinating therapy and consultation rooms with schedule
- Addressing client requests and queries by developing expertise in relevant service areas and by handling a diverse range of client issues
- Support therapists and psychiatrists during sessions with ad-hoc requirements like typing and printing Letters and worksheets
- Prepare weekly, bi-weekly and monthly Session Performance report
- Always managed client files (digital & physical) with utmost security and confidentiality
- General Work- Maintaining learning resources and knowledge base to improve the accuracy of the information provided to clients
- Purchase office supplies, Event and workshop planning
- Enhanced customer satisfaction by consistently meeting and exceeding service expectations.
- Managed a diverse portfolio of clients, ensuring timely communication and personalized attention.
- Collaborated with internal teams to resolve complex issues, resulting in improved client retention rates.
Census Enumerator
Zambia Statistics Agency
08.2022 - 09.2022
- Conduct in-person interviews with citizens to collect information about neighborhoods and local communities
- Asking questions about an individual's demographic and economic status and submitting data to help build comprehensive records for lawmakers.
- Improved data accuracy by diligently collecting and recording census information from households.
- Enhanced community participation in the census by conducting door-to-door visits and providing clear explanations of the process.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
Customer Care Executive
ISON Experiences
01.2022 - 04.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Streamlined customer support processes for improved call handling times and resolutions.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Librarian Internship
Lusaka National Museum
01.2021 - 03.2021
- Cataloguing and Classification of information resources
- Helping customers and staff members locate information resources
- Shelve packing and Shelve reading which involves shelving books according to their categorization
- Assisting customers with internet access and ensuring their technical needs are met,
- Register new customers and maintaining and updating customer profiles,
- Managing inquires over the counter and through the email or telephone
- Marinating records of information resources taken out and information resources brought back.
- Managed acquisition process for new materials, ensuring the library''s collection remained current and relevant.
Cashier
Cheers Hyper Market
11.2016 - 11.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Masters of Public Administration - Public Administration
The University of Lusaka
Lusaka06.2023
Bachelor of Arts in Library and Information Science and Public Administration -
The University of Zambia
12.2021
General Certificate of Education - High School
Twin Palm Secondary School
11.2015
Junior Secondary
Roma Girls Secondary School
Lusaka11.2012
Skills
- Excellent time management skills
- Computer Literate; Knowledgeable in Microsoft office Package
- Great Analytical Skills
- Customer Service
- Verbal and Written Communication
- Report Writing
- Records Management and Data Entry
- Office Administration
- Scheduling Appointments
- MS Office
Other Qualifications
- Community Development Certificate | 2019
- Project planning and Management Certificate | 2020
- Monitoring and Evaluation Certificate | 2021
- SPSS (Statistical Package for Social Sciences) Certificate | 2021
- Introduction to ICT, level 1, Certificate | 2021
- Customer Care Representative Certificate | 2022
- Leo Coach Education, Certificate | 2022
- Customer Service Certificate | 2022
- Equipped to Care | 2023
Extracurricular Activities
Secretary | Christ Ambassador's Fellowship (youth group) | Central Baptist Church | 2015-2017 Secretary General |The University of Zambia Library Association | 2020-2021 Secretary | The University of Zambia | LEO Club | 2019-2020 Member | The University of Zambia Political and Administrative Studies Association | 2018-2021 Member | The University of Zambia Christian Community | 2018-2021 Member | KUPES Young Women's Network | 2018-Present
Affiliated Bodies
- Library association of Zambia, 002
References
- Mwelwa Mutantabowa, Project Assistant, CIDRZ, 0972303616,
- Cindy Mweemba, Admin and Operation Officer, Renaisense Enterprises Limited, 0978604399, cindymweemba@gmail.com
- Kaoma Daka, Matron UNZA Library Information Science Association of Zambia University of Zambia/Library Information Science Lecturer, 0972570426, kayldaka@gmail.com
- Alfred Hakoola, Library Assistant at Lusaka National Museum, 0977760293, alfredhakoola@yahoo.com
- Masulani Zulu, Cheers Hyper Market Human Resource Manager, 0976450382
- Benson Njobvu, Library Information Science Lecturer, University of Zambia, 0966729464, benson.njobvu@gmail.com
- Tambulani Nyirenda, Public Administration lecturer, University of Zambia, 0978118552, tambulani.nyirenda@unza.zm
- Chimba Makonde, Trainer, ISON Zambia Experiences, chimba.makondo@isonxperiences.com
- Munghai Chihili, Christ Ambassador's Chair Person, Central Baptist Church, 0977572367, mungahic@gmail.com
Timeline
Administrative Assistant Intern
Centre For Infectious Diseases Research In Zambia
11.2023 - Current
Client Relationship Specialist
Renaisense
08.2022 - 08.2023
Census Enumerator
Zambia Statistics Agency
08.2022 - 09.2022
Customer Care Executive
ISON Experiences
01.2022 - 04.2022
Librarian Internship
Lusaka National Museum
01.2021 - 03.2021
Cashier
Cheers Hyper Market
11.2016 - 11.2017
Masters of Public Administration - Public Administration
The University of Lusaka
Bachelor of Arts in Library and Information Science and Public Administration -
The University of Zambia
General Certificate of Education - High School
Twin Palm Secondary School
Junior Secondary
Roma Girls Secondary School
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