Shaun Zombe Kopolo

• Full rotation between the following departments: Employee relations admin: end to end recording, filing, minute preparation and processing of daily data, review of medical, pension and general facilitation documentation
• Disciplinary: end to end disciplinary process facilitation, administration, actioning and advisory input
• Union Negotiations: participation during ZUFIAW union salary and collective bargaining unit negotiations as secretary (inclusive of complete report writing, inter party communication and end-to-end meeting preparation)
• Covid-19 admin: Management and tracking of Work-From-Home logs for productivity maintenance purposes (inclusive of schedule monitoring, submission tracking and submission reporting)
• Pension Facilitation Assistance: onboarding of members of staff onto prudential staff pension, request management and pension claim processing
• Expense management: preparation of expenses for settlement to vendors for services rendered
• Staff engagement management: end to end preparation and implementation of staff engagement activities (e.g
• Labour day, international women's day, aerobics, etc)
• SLA preparation: Creation of SLA documents to govern turn-around time within the unit
• Human Capital Business Partnering: Talent Acquisition, Learning and Development, Employee Relations

• Talent Management:

Recruitment and Selection: Identifying talent needs, sourcing candidates, conducting interviews, and making hiring decisions.

Onboarding: End to end documentation collation and file creation to ensure compliance.

• Employee Relations :

Employee Relations:

Disciplinary: end to end disciplinary process facilitation, administration, actioning and advisory input to ensure compliance.

Employee Engagement: Management of staff wellness, administrative, user and query management.

• Additional Duties

Training Facilitation Assistance: Collaboration with content owners to prepare and amend online training accordingly. Training content preparation and upload onto Wordpress online training portal in collaboration with IT Department. Online training portal management and training reporting inclusive of training creation, training amendment, training output reporting, user creation and user management. Training Record Management (registers and training feedback management)

• HUMAN CAPITAL: Productivity Assessment: Team project based on employee productivity measurement by means of behavioural observation and KPI measurement on a daily basis
• Quantification of tasks as per KPI and job description
• Aggregation of bank wide productivity across branches to formulate total bank productivity to determine optimum staffing levels as per industry benchmarks
• Attrition research: Ongoing assessment of staff exits from the organization to determine reasons for separation (analysis of role type, duties performed, salaries and service duration among other possible determining factors)
• Formulation of retention strategies and various recommendations to ensure the retention and attraction of employees across the organization at all staff grades
• SLA Formulation Support: Creation of Service Level Agreements for the Talent Acquisition unit of the Human Capital department to ensure quality service delivery to other departments in the organisation (while maintaining realistic deliverable deadlines while ensuring decent turnaround time)
• Corporate Governance: Maintenance of employee records through ongoing auditing to ensure corporate governance is maintained
• Maintenance of job descriptions submissions and records, policy attestation and declaration of secrecy submission records among other governance matters mandated by Bank of Zambia
• Training Facilitation Assistance: Collaboration with content owners to prepare and amend online training accordingly
• Training content preparation and upload onto Wordpress online training portal in collaboration with IT Department
• Online training portal management and training reporting inclusive of training creation, training amendment, training output reporting, user creation and user management
• Training Record Management (registers and training feedback management)
• Recruitment Assistance: Collaboration with Talent Acquisition manager to shortlist interview candidates in accordance with recruitment criterion
• Facilitation of interviews and participation in candidate shortlisting post interview stage

• Full rotation between the following departments: EXECUTIVE OFFICE: Assigned on 3-month team objectives from the Managing Director to directly improve and influence current bank operations to develop tailored solutions to grant Atlas Mara a competitive advantage and acquire a larger market share
• RETAIL DEPARTMENT: Assigned on 3-month attachment to the Atlas Mara Industrial branch on rotation through the roles of Customer Service Officer, Teller, Relationship Officer, Branch Operations officer and Branch Operations officer
• The aim of this being to learn all the core functions of the bank and its products as well as develop recommendations that grant the bank a competitive advantage and world class standards to the Management Committee
• OPERATIONS DEPARTMENT: Assigned on 3-month attachment to Atlas Mara Operations department to understand all the core functions of the banks operations, its engagements with its stakeholders and other market participants
• This included Card operations, KYC & account opening, Clearing, Loans, Cash Centre, ATMs & Recon and Public sector
• Upon completion actionable recommendations were developed and presented to improve operations to the Management Committee
• HUMAN CAPITAL: Assigned to HC on ongoing rotation within the Talent acquisition, Learning and Development, employee relations and HC operation functions of the Department
• The Aim of this being to learn the functions of the department in totality and develop and present actionable recommendations, policies and work practises that improve the operation of the department to the Head of Department

• Customer query / complaint management and resolution, inbound contact duties, data logging and upload, customer relationship management

• Customer query management, customer contact (call centre duties), data logging and upload, customer relationship management
• In branch service advisory and support

• Leave management, Continuous file auditing, training calendar facilitation assistance and preparation, assistance in recruitment process, applicant short listing, general administration, report formation, CPD collection, tracking and logging