Summary
Overview
Work History
Education
Skills
Accomplishments
Contact Numbers - Mobile
Personal Information
References
Timeline
Generic

Tumelo Mwambo

Lusaka

Summary

A highly dependable professional with experience spanning over 10years in the fields of Client Due Diligence Analysis, Credit Administration as well as Governance and Reporting supporting various businesses in Zambia and Zimbabwe (both Retail Banking and Corporate Banking). Recognized as a Self-motivated, detail-oriented, enthusiastic, results-driven, and consistent individual with Good Interpersonal skills.

CAREER OBJECTIVES

To enhance my potential in Client Due Diligence,Operational Risk Management and any field related to it, through adherence to the Operational Risk framework in identification, assessment, mitigation and control through Stakeholder management to Communicate and network effectively, both internally and externally, adherence to bank policies and procedures.

Overview

10
10
years of professional experience

Work History

Analyst, Governance and Control

Standard Chartered Bank Zambia Plc
Lusaka
01.2016 - Current
  • Responsible for Customer Due Diligence Reviews, Credit Administration, Monitoring, Risk Assurance, Governance and Reporting.

Specialist Client Due Diligence (Commercial Banking)

Standard Chartered Bank Zambia
01.2015 - 01.2016
  • Reviewing client accounts and migrating them to an electronic platform.

Specialist Client Due Diligence (Retail Banking)

Standard Chartered Bank Zimbabwe
01.2014 - 01.2015
  • Reviewing client accounts and migrating them to an electronic platform.

Intern-Contact Centre (Retail Banking)

Standard Chartered Bank Zambia
01.2013
  • Conducting mobile banking activations and customer service quality surveys.

Bank Teller

ABSA Bank Zambia PLC
01.2012
  • Working as a teller in retail banking.

Education

Master of Business Administration -

University of Lusaka
01.2023

Professional Diploma Banking and Finance -

Zambia institute of Banking and Finance
01.2020

Bachelor of Arts Degree in Public Administration -

University of Zambia
01.2011

School Certificate -

Dominican Convent Secondary School
01.2005

Skills

  • Documentation and Reporting
  • Compliance Analysis
  • Documentation Review
  • Due Diligence
  • Adaptability and Flexibility
  • Interpersonal Communication
  • Attention to Detail
  • Reliability
  • Self Motivation
  • Task Prioritization
  • Professionalism
  • Teamwork and Collaboration

Accomplishments

  • Completed a 2-year project in 7 months
  • Implemented best practices in Zimbabwe project

Contact Numbers - Mobile

+260979327259

Personal Information

  • Gender: Female
  • Nationality: Zambian

References

  • Mr. Francis Zulu, Associate Director, Client Management, Standard Chartered Bank Zambia Plc, +260 977446413, Francis.Zulu@sc.com, Lusaka
  • Mr. John Munsaka, Associate Director, Process and Governance, Standard Chartered Bank Zambia Plc, +260 761393299, John.Munsaka@sc.com, Lusaka
  • Mr. Henry Sikanyika, (Former) Country Head, Client Due Diligence (CDD) Global Banking, Standard Chartered Bank Zambia Plc, +260 977432839, 0966985830, 0966430613, Lusaka
  • Mr. Dennis Mbonshi, (Former) CDD Manager-Corporate and Commercial Institutional Banking, Standard Chartered Bank Zambia Plc, +260 975818398, Lusaka

Timeline

Analyst, Governance and Control

Standard Chartered Bank Zambia Plc
01.2016 - Current

Specialist Client Due Diligence (Commercial Banking)

Standard Chartered Bank Zambia
01.2015 - 01.2016

Specialist Client Due Diligence (Retail Banking)

Standard Chartered Bank Zimbabwe
01.2014 - 01.2015

Intern-Contact Centre (Retail Banking)

Standard Chartered Bank Zambia
01.2013

Bank Teller

ABSA Bank Zambia PLC
01.2012

Master of Business Administration -

University of Lusaka

Professional Diploma Banking and Finance -

Zambia institute of Banking and Finance

Bachelor of Arts Degree in Public Administration -

University of Zambia

School Certificate -

Dominican Convent Secondary School
Tumelo Mwambo