Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic
WABEI Mwesa

WABEI Mwesa

LUSAKA ZAMBIA

Summary

A professional Quality Control and ICT Associate with demonstrated ability in providing administrative support, data and ICT support, and customer services. Data-driven with exceptional leadership skills, strong communication skills with broad knowledge in project management, database management systems, systems administration merged with excellent knowledge of Microsoft office applications. A team player who exhibits great flexibility and contributes positively to the realization of all set goals and objectives in any given environment. Accomplished Call Centre Agent with 3 years of experience in customer service. Consistently hitting KPIs by proactively following up leads and opportunities. Delivers exceptional results and flourishes in fast-paced, dynamic environments.

Overview

21
21
years of professional experience

Work History

M&E Officer KEY POPULATION PROJECT

Center for Infectious Disease Research in Zambia
10.2021 - Current
  • Work closely with facility-based staff to collect complete and accurate data timely.
  • Data entry and extraction of all KEY POP Indicators in Facility Information Management System (FIMS).
  • Weekly collection of data from all service points and registers at the facility.
  • Improve data collection and reporting process at facility level with adherence to Standard Operation Procedures (SOPs).
  • Works closely with the Implementing partners and facility staff to generate and submit weekly, monthly, quarterly reports as required.
  • Conduct and respond to data verification on a weekly basis. • Work closely with the district health office to carry out quarterly data quality audit (DQA).
  • Collect and submit the Smart Care Transport Database (TDB).
  • Report data issues and Work with Clinical Staff in addressing Data issues arising in facility.
  • Organize and conduct facility data review meetings.
  • Share weekly and monthly data collection summaries with facility
  • Print out and display graphs comparing facility data against facility target for each quarter.
  • Carry out monthly facility Quality Improvement (QI) meetings to identify problems and provide solutions.
  • Mentor facility staff on proper documentation in registers and entry procedure as requested.
  • Monitor backlog within the facilities and carrying out necessary action to clear such backlog if need be
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Developed and maintained relationships with key clients and stakeholders.
  • Ensured the security and confidentiality of sensitive information.
  • Maintained positive working relationship with fellow staff and management.

DATA ASSOICATE MALE CIRCUMCISION PROJECT

Center for Infectious Disease Research in Zambia
10.2020 - 09.2021

. Ensure VMMC daily and monthly reports are updated in the Facility Information Management System. Generate ad hoc reports as requested by the project manager and stakeholders.

Make data presentations and participate in quality improvement meetings. Conduct mentorship visits in each quarter.

Ensure facilities have external backup devices, and providers oriented on this and its importance. Ensure data is collected, cleaned, verified, and aggregated in readiness for reporting.

Submit VMMC reports on a weekly basis.

  • Maintained accurate records of all data collected and stored in the database.
  • Assisted in developing new strategies based on insights gained from analyzing data sets.

DATA ASSOCIATE ACHIEVE PROJECT

Center for Infectious Disease Research in Zambia
10.2009 - 09.2020
  • Key Responsibilities.
  • Participate in ensuring that all Datim Reports are submitted timely and accurately.
  • Collect, compile and submit TX viral and TX undetected data for reporting (Viral Load Data.)
  • Conduct data quality audit/assessments in all CIDRZ-supported facilities.
  • To analyze the service delivery data provided by the data team and identify the
  • Success and challenges of the program.
  • Follow up with the data associate on any data issues that may arise.
  • To accurately complete reports submitted to stakeholders (including accurate slides
  • how/visual) as well as attend stakeholder’s meeting.
  • To consistently collect program reports for updates and analysis: ART Data.
  • Assist the Government of Zambia in collecting data from other GRZ sites running.
  • The Smart Care System, as requested, ensures that all data is forwarded in a timely manner, per protocol.
  • Provide timely feedback to clinical staff about missing, incomplete, or unclear.
  • information.
  • Respond to data quality control queries from Data coordinators and Data monitors.
  • And analyze and correct data as needed in a timely fashion.
  • To conduct weekly internal dissemination meeting with program heads and teams (feedback) and participation in operational research.
  • Train users in the use of Smart Care, which is a package used to enter and update.
  • Patients, as well as providing different reports concerning patients under ART in clinics. I have taken part in the implementation stages of Smart Care, which uses.
  • Microsoft SQL Server for communication between the client and server computer.
  • Assist health facility staff in compiling monthly reports.
  • To act on findings and recommendations after a data quality audit.
  • Running the Monitoring and Evaluation Reports from Smart Care.
  • Printing of appointment lists for the clinic staff.
  • Printing of the HMIS for the clinic staff every month.
  • Presentation of daily activities at the clinical meeting.
  • To execute activities cost-effectively and efficiently.
  • Preparing and submitting the M&E budget, and monitoring the departmental work plan.

DATA ASSOCIATE HILO PROJECT

Center for Infectious Disease Research in Zambia
06.2005 - 09.2009
  • Key Responsibilities
  • Follow up with the data associate on any data issues that may arise.
  • To accurately complete reports submitted to stakeholders (including accurate slides how/visual) as well as attend stakeholder’s meeting.
  • To consistently collect program reports for updates and analysis: ART Data.
  • Assist the Government of Zambia in collecting data from other GRZ sites running.
  • Provide timely feedback to clinical staff about missing, incomplete, or unclear information.
  • Respond to data quality control queries from Data coordinators and Data monitors.
  • To conduct weekly internal dissemination meeting with program heads and teams.
  • Train users in the use of Smart Care, which is a package used to enter and update.
  • Patients, as well as providing different reports concerning patients under ART, in.
  • clinics. I have taken part in the implementation stages of Smart Care, which uses.
  • Microsoft SQL Server for communication between the client and server computer.
  • Assist health facility staff in compiling monthly reports.
  • To act on findings and recommendations after a data quality audit.
  • Running the Monitoring and Evaluation Reports from Smart Care.
  • Printing of appointment lists for the clinic staff.
  • Printing of the HMIS for the clinic staff every month.
  • Presentation of daily activities at the clinical meeting.
  • Performed quality assurance checks on extracted data to ensure accuracy of results.
  • Maintained accurate records of all data collected and stored in the database.
  • Prepared comprehensive reports summarizing data analysis findings for management review.
  • Assisted in developing new strategies based on insights gained from analyzing data sets.
  • Generated periodic reports detailing key performance indicators across various business units.

IT Assistant

Zambia Electricity Supply Corporation (ZESCO)
12.2003 - 08.2005
  • Providing help desk support, responding to user queries, providing step by step solutions to user inquisitions and clarifying user level issues
  • Attending to all network related issues and providing practical solution to them
  • Providing technical support Managing 2003/2008 windows server, assigning user roles, domain control as well as maintaining Repairing computers for instance formatting hard disks, installing of computer parts and troubleshooting computers
  • Software installation such as windows 7,Vista, windows XP, Windows Planning and Budgeting
  • Excellent management and organizational skills
  • Problem Solving and decision making skills
  • Critical thinking and problem solving
  • Teamwork and interpersonal skills
  • Data Analysis
  • Time management and Organizational Skills
  • Effective Communication Skills.

Customer Care Agent

Airtel Zambia
LUSAKA ZAMBIA
01.2004 - 01.2005
  • Provided timely and accurate responses to customer inquiries via phone, email, and chat.
  • Resolved customer complaints in a professional manner.
  • Gathered customer feedback to help improve customer service processes.
  • Maintained updated knowledge of products and services offered by the company.
  • Identified customer needs and provided appropriate solutions.

Education

Masters of Biostatistics and Epidemiology -

University of Lusaka
11.2024

Data Visualization, Management & Analysis using Stata -

Bedrock Research Consultancy
08.2023

Monitoring and Evaluation of Health Sector -

University of Zambia
09.2018

Bachelor's Degree in Library Information Science and Psychology -

University of Zambia
08.2017

Computer Studies Diploma -

Evelyn Hone College
12.2003

Skills

  • Data-driven
  • Exceptional leadership skills
  • Strong communication skills
  • Broad knowledge in project management
  • Database management systems
  • Systems administration
  • Excellent knowledge of Microsoft Office applications
  • Team player
  • Flexibility

Languages

  • ENGLISH
  • Bemba
  • Lozi

References

References available upon request.

Timeline

M&E Officer KEY POPULATION PROJECT

Center for Infectious Disease Research in Zambia
10.2021 - Current

DATA ASSOICATE MALE CIRCUMCISION PROJECT

Center for Infectious Disease Research in Zambia
10.2020 - 09.2021

DATA ASSOCIATE ACHIEVE PROJECT

Center for Infectious Disease Research in Zambia
10.2009 - 09.2020

DATA ASSOCIATE HILO PROJECT

Center for Infectious Disease Research in Zambia
06.2005 - 09.2009

Customer Care Agent

Airtel Zambia
01.2004 - 01.2005

IT Assistant

Zambia Electricity Supply Corporation (ZESCO)
12.2003 - 08.2005

Masters of Biostatistics and Epidemiology -

University of Lusaka

Data Visualization, Management & Analysis using Stata -

Bedrock Research Consultancy

Monitoring and Evaluation of Health Sector -

University of Zambia

Bachelor's Degree in Library Information Science and Psychology -

University of Zambia

Computer Studies Diploma -

Evelyn Hone College
WABEI Mwesa