Emmanuel Chibiya

• Conducted regular maintenance inspections on mechanical systems, including pumps, motors, valves, and other components.
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Drafted reports summarizing progress made on projects for review by executive leadership team.
• Developed and maintained project plans, timelines, and budgets.
• Managed multiple projects with competing deadlines simultaneously.
• Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.

• Developed, evaluated and implemented project plans to ensure timely completion of construction projects.
• Monitored subcontractor performance to maintain quality standards and meet project timelines.
• Prepared daily reports on labor hours, materials used and equipment operated for the duration of the project.
• Scheduled job site inspections to ensure that all work was performed according to industry standards.
• Maintained accurate records of daily progress including photos, videos and written documentation.
• Communicated effectively with upper management regarding changes in scope or timeline.

• Negotiated contracts with vendors for goods and services.
• Audited company's legal documents to verify compliant policies and procedures.
• Developed and maintained a comprehensive database of vendors to ensure timely delivery of products and services.
• Developed and implemented vendor management policies and procedures.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Developed strong customer relationships to encourage repeat business.
• Made outbound calls to obtain account information.
• Upheld quality control policies and procedures to increase customer satisfaction.

• Conducted market research and reported on competitors.
• Resolved customer complaints regarding sales and service.

• Planned advertising campaigns for online, print and other mediums.
• Developed and implemented comprehensive marketing plans to reach target audiences.
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
• Managed multiple projects with competing deadlines simultaneously.

• Marketing company products and services
• Assisting customers with queries

Auditing KYC forms to insure full and compliant information is recorded in the data base