KABUNGO CHIFUKUSHI
Lusaka,Lusaka Province
Summary
Professional individual with a goal-oriented mindset, possessing a wide range of knowledge and skills essential for making a positive impact in the constantly changing business world, especially in the risk within the finance sector. Academic background in banking and finance, along with experience in creating and managing loan portfolios for borrowers of various income levels, has provided with valuable insights into assessing and handling risk in the credit and finance field. This has sparked a strong desire to continue learning and applying these skills. Have honed ability to achieve targets and complete tasks promptly, paying close attention to detail, and pleased with the progress made so far. Commitment to excellence has actively driven seeking out opportunities for further professional growth, such as workshops and seminars, to improve skills and stay up-to-date in the industry. Consistently expanding knowledge and skill set, has led to enhanced confidence to have a significant impact in the finance industry and contribute to the success of any organization involved with.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
BSO (Branch Service Officer)
Vision-Fund Zambia
Nyimba, Eastern Province
01.2024 - 10.2024
- Duties include: posting receipts, disbursing loans, performing daily bank reconciliations, orienting clients on how to make their monthly payments, ensuring branch is well coordinated, and managing petty cash.
- Exercises discretion when dealing with confidential information, maintaining integrity at all times.
- Handles general ledger postings and reconciliation tasks efficiently.
- Works closely with other departments resolving account discrepancies promptly.
- Performs reconciliation and preparation of bank accounts on weekly basis to identify and clear transactions.
- Manage time strategically to prioritize urgent tasks.
- Uses initiative to go above and beyond assigned workload and supporting colleagues.
- Liaised with internal teams to resolve payment queries.
- Inventoried office supplies and equipment and prepared stock orders for purchase.
- Streamlined processes to create less stressful working atmosphere.
Customer Relationship Officer (CRO)
Vision-fund Lusaka Branch
Lusaka
07.2023 - 12.2023
- Duties include: prospecting for clients, orienting clients about loans, building relationships with clients, managing clients to ensure clean credit track, debt collection and following up on non-performing loans, and managing portfolio of recruited clients.
- Assessed and analyzed customer's financial status for loan eligibility.
- Managed loan portfolio, reducing delinquency rates.
- Ensured compliance with lending legislation to maintain company reputation.
- Reviewed credit reports, resulting in improved decision-making process.
- Suggested suitable loan options for customer satisfaction.
- Maintained confidentiality with sensitive information to uphold client trust.
- Liaised with legal professionals to ensure proper documentation.
- Conducted risk assessments, minimising potential losses.
- Assisted customers with loan applications, facilitating quicker approvals.
- Originated, reviewed, processed, closed and administered customer loan proposals.
Cashier/Administrative Assistant
Knan Investment
Lusaka, Lusaka Province
10.2022 - 06.2023
- Duties include: reconciling sales day-book with received invoices, taking stock of dispatched products, reconciling cash and stock at end of business day, and counting stock received from suppliers.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Expedited document filing system with new, organized method.
Education
Diploma in Banking and Finance - Banking and Finance
Zambia Institute of Banking and Financial Services - ZIBFS
Lusaka, Lusaka Province 01.2019 - 04.2022
Grade Twelve certificate - Secondary school education O level
Roma Girls Secondary school
Lusaka, Lusaka Province 01.2014 - 12.2016
Skills
- Computer (proficient)
- Communication
- Credit risk assessment
- Portfolio management
- Delinquency control
- Regulatory compliance
- Credit analysis
- Report writing
Custom
- Mr Mubanga chileshe, cell:+260977141342
- Mr kaka, Zambia Institute of Banking and Financial Services cell:+260961072653
- Mr pasomba, zambia Institute of Management cell:+260978168317
Timeline
BSO (Branch Service Officer)
Vision-Fund Zambia
01.2024 - 10.2024
Customer Relationship Officer (CRO)
Vision-fund Lusaka Branch
07.2023 - 12.2023
Cashier/Administrative Assistant
Knan Investment
10.2022 - 06.2023
Diploma in Banking and Finance - Banking and Finance
Zambia Institute of Banking and Financial Services - ZIBFS
01.2019 - 04.2022
Grade Twelve certificate - Secondary school education O level
Roma Girls Secondary school
01.2014 - 12.2016
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